Human Resources Operations Manager

Audacia is a real estate and investment company currently strengthening its operating structure for its next phase of growth. We are building a lean, accountable team focused on execution, customer service, project delivery, communication and sustainable business growth.

We are looking for someone who can help create structure, improve team performance and ensure that day-to-day responsibilities are followed through without constant CEO involvement.

Role Description

We are hiring a Human Resources Operations Manager / People & Operations Lead to work closely with the CEO and take ownership of people, recruitment, team coordination, internal processes and day-to-day execution.

This is not a traditional HR-only role.

The successful candidate will be responsible for helping turn company priorities into clear tasks, assigning ownership, tracking execution, holding team members accountable and ensuring operational issues are resolved or escalated appropriately.

The role is hybrid and based in Lagos.

Key Responsibilities

* Recruit, screen and onboard team members as required.

* Establish clear roles, responsibilities and KPIs for team members.

* Coordinate day-to-day execution across departments.

* Maintain a central company task and operations tracker.

* Run weekly planning, accountability and performance meetings.

* Follow up on tasks and deadlines without requiring CEO intervention.

* Build and document SOPs for recurring company processes.

* Monitor staff performance and identify underperformance early.

* Coordinate communication between Operations, Client Care, Communications, Finance, Legal and Project teams.

* Support performance reviews, staff development and disciplinary processes.

* Improve internal workflows and reporting structures.

* Ensure unresolved issues have clear owners, deadlines and escalation paths.

* Prepare a concise weekly operations report for the CEO.

* Help the CEO recruit and structure additional team members as the company grows.

Who We Are Looking For

* 3–7 years of relevant experience in operations, people management, HR operations, business operations or a related role.

* Experience working in a startup, SME or founder-led organization is strongly preferred.

* Demonstrated ability to build systems and processes from scratch.

* Strong organizational and project-management ability.

* Comfortable holding people accountable and addressing poor performance.

* Excellent written and verbal communication.

* Strong problem-solving and decision-making ability.

* Comfortable using spreadsheets and productivity/project-management tools.

* Experience recruiting and onboarding staff.

* Ability to work independently and make progress without constant supervision.

* Experience working directly with a founder or CEO is an advantage.

What Success Looks Like

Within the first 60 days, the successful candidate should have:

* created a clear operating structure for the team;

* implemented weekly accountability and reporting;

* established a central task-management system;

* clarified responsibilities across key roles;

* improved recruitment and onboarding;

* documented priority SOPs; and

* significantly reduced the amount of routine operational follow-up handled directly by the CEO.

Work Structure

Hybrid — Lagos, Nigeria

The successful candidate should be available for in-person meetings, onboarding, team sessions and operational activities when required, while being able to work remotely where appropriate.