Human Ressources - Employee & Industrial Relations

Company Description Xionex supports banks, insurers, and enterprises in reducing costs and modernizing operations through governed AI and vertical AI agents. The company combines domain expertise with a high-performance global service-delivery model to streamline back-office processes and improve operational quality. Xionex focuses on unlocking new efficiency opportunities for clients by integrating advanced technology with practical business solutions. Team members collaborate across regions and disciplines to deliver impactful, scalable outcomes for complex organizations.
Role Description This is a full-time Human Resources – Employee & Industrial Relations role based in Greater Kuala Lumpur, offered on a hybrid arrangement that allows a mix of on-site and work-from-home days. The role involves managing day-to-day employee relations matters, including addressing grievances, supporting performance management processes, and facilitating conflict resolution in a fair and consistent manner. Responsibilities include administering HR policies, advising leaders and team members on compliance and best practices, and supporting industrial relations activities such as investigations, disciplinary procedures, and engagement with external stakeholders where required. The role also includes coordinating employee benefits, maintaining accurate personnel records, preparing HR reports, and contributing to initiatives that enhance workplace culture, communication, and employee well-being.
Qualifications

• Strong foundation in Human Resources (HR) and HR Management, with experience in employee and industrial relations.
• Knowledge of HR Policies and employment regulations, and the ability to interpret and apply them consistently.
• Experience managing Employee Benefits, including administration, communication, and coordination with service providers.
• Proficiency in Personnel Management, including maintaining HR documentation, handling sensitive information, and supporting lifecycle processes.
• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or a related field.
• Demonstrated ability to build trust, manage confidential matters, and communicate clearly with stakeholders at all levels.
• Strong problem-solving, negotiation, and conflict resolution skills, with attention to detail and follow-through.
• Experience working in or with financial services organizations (banks or insurers) is an advantage.