[HYBRID] IT Support Specialist (Tier 2) - Long-Term Stability, Modern Flexibility

[HYBRID] Technical Support Specialist II - Long-Term Stability, Modern Flexibility Location: Akron, OH; Hybrid Flexibility after 3-6 months Salary: $65,000-$85,000 Benefits: Medical, Vision, Dental, 401k, Holidays, PTO, Paid Certification and Training Programs, Compensation Growth Through Certifications Job Type: Full-Time Typical Hours: M-F, 8am-5pm Great Work/Life Balance! Start Date: ASAP Sponsorship is not available [HYBRID] Technical Support Specialist II – System Administration Description Our client, a growing MSP, is seeking a Technical Support Specialist II to join their team in Akron. This role is ideal for someone who enjoys solving a wide variety of technical issues, working directly with end users, and supporting Microsoft-based environments. You will troubleshoot everything from Microsoft 365 and Active Directory issues to networking, server, and firewall-related tickets while partnering with senior engineers on more complex challenges. While MSP experience is certainly valued, the client is also open to candidates coming from internal IT environments who have worn multiple hats and thrive in fast-paced settings. The ideal candidate is a confident communicator who can build trust with users, remain calm under pressure, and approach unfamiliar problems with a strong troubleshooting mindset. This is an opportunity to join a stable team with excellent tenure, true work-life balance, flexibility when needed, and a leadership group that prioritizes employee well-being over burnout. The company has built a reputation for retaining employees by offering the flexibility, support, and work-life balance that can be difficult to find within the MSP industry. Important Note: While this role does offer some flexibility, candidates should expect to work onsite during the initial onboarding and training period, which typically lasts 3–6 months. Once fully ramped up, employees have the option to work from home a couple of times throughout the week. That said, this position will remain primarily office-based and is not intended to be a fully remote opportunity. [HYBRID] Technical Support Specialist II – System Administration Responsibilities • Troubleshoot escalated desktop, server, networking, and Microsoft 365 issues • Administer Microsoft 365, Active Directory, Group Policy, DNS, and DHCP • Resolve user access, permissions, and policy-related issues • Support server, workstation, and network hardware deployments • Communicate directly with clients throughout issue resolution • Collaborate with Tier 1 technicians and senior engineers • Perform basic firewall, VPN, VLAN, and network troubleshooting • Document ticket activity and technical resolutions • Coordinate with vendors and third-party technology partners [HYBRID] Technical Support Specialist II – System Administration Qualifications • 4+ years of IT support experience in a Microsoft environment required • Active Directory administration and permissions management experience required • Familiarity with Group Policy administration and troubleshooting required • Networking and infrastructure troubleshooting experience required