IAM L3 Engineering Support Expert – SailPoint IIQ, Datamart & DPS

IAM L3 Engineering Support Expert – SailPoint IIQ, Datamart & DPS

Ontario, Canada (Remote)

Full-Time

Job Summary:

As an IAM L3 Engineering Support Expert, the candidate will be part of an outcome-based IAM Engineering Pod delivering enhancements, customizations and integrations on the client's SailPoint IdentityIQ, Datamart and DPS platforms. The role is the escalation point for the IAM L2 team and contributes to sprint-based delivery, testing, governance and continuous improvement.

Role and Responsibilities:

• Provide L3 support to the IAM L2 team in incident troubleshooting and resolution across SailPoint IIQ, Datamart and DPS.
• Perform product customizations on existing SailPoint IIQ implementations (rules, workflows, forms, tasks).
• Build and configure IIQ OOTB and custom connectors to integrate internal and external applications.
• Deliver enhancements to reporting capabilities and configuration changes, including Datamart reporting.
• Support DPS enhancements to encrypt sensitive fields and related configuration changes.
• Support infrastructure components for development and non-production environments.
• Coordinate with SailPoint and other vendors to resolve product issues through support cases.
• Participate in sprint planning, estimation, reviews and retrospectives (3-week sprints).
• Support test strategy, regression suite maintenance and production deployment/post-deployment support.
• Contribute to operational reporting, KPI tracking, service catalog maintenance and automation/continuous-improvement initiatives.

Key Skills:

• At least 7+ years of experience in IT with 5+ years in IAM engineering, including 4+ years on SailPoint IdentityIQ.
• Strong expertise in SailPoint IIQ customization: BeanShell rules, workflows, connectors, certifications, roles and lifecycle events.
• Strong Java/J2EE, XML and SQL skills; experience with reporting/data marts.
• Experience integrating IIQ with AD, LDAP, databases, cloud and SaaS applications (JDBC, Web Services, SCIM connectors).
• Exposure to data protection/encryption tooling (DPS, key management) is a plus.
• Experience with CI/CD tooling (Git, Jenkins/Bamboo) and environment builds.
• Experience working in Agile/Scrum delivery models with JIRA.
• Understanding of IAM governance, SOX controls and access certification processes.
• Experience in financial services or regulated industries preferred.
• Excellent problem solving, documentation and stakeholder communication skills.
• High level of initiative and ownership mentality.

Education & Certifications:

• B.Tech / B.E / M.Tech / MCA OR Any PG (Computer Science, IT, Information Security or related discipline).
• Technical Certifications are desired and a plus, such as: SailPoint Certified IdentityIQ Engineer / Architect, Oracle Java SE certification, CISSP, Certified Scrum Developer.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business it means having a dedicated ally focused on your success in today's fast-evolving digital world.