IBIS Operational Officer

IBIS Operational Officer

Position: IBIS Operations Officer

Location: Greece, fully remote work from home

Employment Type: Full-time / Permanent

About the Role

Speedcast is seeking a detail-oriented IBIS Operations Officer to manage the day-to-day operations of our IBIS billing and service provisioning platform. Reporting on all facets of pricing, service and billing management, platform administration, and user support, this role is central to the reliability of our billing ecosystem. The successful candidate will engage with both internal teams and external stakeholders to ensure smooth platform operation.

Core Responsibilities

Pricing & Product Management

• Manage all aspects of system pricing plans, including the mapping of pricing SKUs and ongoing maintenance.
• Set up new pricing and fees in line with requirements from internal departments.

Billing Operations

• Manage the end-of-month billing process within the scope of IBIS.
• Serve as subject matter expert and troubleshoot billing-related platform issues and support tickets.

Inventory Management

• Ensure availability of prepaid vouchers, MSISDNs, SIMs/devices, and other service inventory, coordinating with other Speedcast platforms.

Training & Documentation

• Deliver platform training to Speedcast team members.
• Create and maintain platform documentation, process guides, and internal presentations.

Platform Support

• Act as primary point of contact for all day-to-day IBIS issues, including failed activations, CDR errors, mediation source checks, file uploads, and health-check management.

Reporting & Analytics

• Support monthly and ad-hoc reporting, including development of custom reports as identified.

Department Collaboration

• Handle billing-related enquiries from OTC/Finance and implement new functionalities as required.

Access & Governance

• Manage IBIS user accounts and access, including implementation of Single Sign-On (SSO) and other account management.

Quality Assurance

• Perform UAT testing of new billing releases and functionality.

Additional Technical Responsibilities

• Develop internal interfaces/links into IBIS from other Speedcast platforms (e.g., Compass, Dynamics).
• Assist with API requirements development and implementation with the vendor to support future integrations.
• Manage the Speedcast component of IBIS, including backups, UAT testing, rollout planning, version control, and infrastructure maintenance.
• Troubleshoot API and interconnect issues with other internal systems.

About You

The ideal candidate is a hands-on platform operator with strong attention to detail, excellent problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment. Experience with billing platforms, API integrations, and stakeholder management is highly valued.

Working at Speedcast:

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.

We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.

Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast:

• Our global presence – you get to work with clients and colleagues all over the world, in every continent

• Talented teammates – your co-workers are the best and brightest in the industry

• Industry leadership – be part of the latest advancements shaping the future of communications

• Ability to develop skills – work across departments to gain new skills and valuable experience

• Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.

• Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.

• Work on diverse projects – every day is different with our customers from a range of industries around the world

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

About Us

Speedcast is a leading communications and IT services provider, delivering critical communications services to the Maritime, Energy, Mining, Media, Telecom, Cruise, NGO, Government, and Enterprise sectors. The company leverages its global network platform to provide fully connected systems that harness technologies and applications to transform what remote operations can achieve. With the world’s most comprehensive network, Speedcast enables faster, seamless pole-to-pole coverage from a global hybrid satellite, fiber, cellular, microwave, MPLS, and IP transport network with direct access to public cloud platforms. The company integrates differentiated technology offerings that provide smarter ways to communicate and distribute content, manage network and remote operations, protect and secure investments, and improve the crew and guest experience. With a passionate customer focus and a strong safety culture, Speedcast serves more than 3,200 customers in over 140 countries. Feel free to explore our website to learn more.