ICF Incorporated, LLC: Enterprise Atlassian Administrator– Reston, VA

ICF Incorporated, LLC: Enterprise Atlassian Administrator– Reston, VA DUTIES: Lead the architecture and administration of ICF’s Atlassian Enterprise Cloud environment Provide technical expertise administering multiple business critical instances of Jira, Confluence, Access, and various plugin applications in the Atlassian Enterprise cloud. Assess business needs and make decisions on consolidation of Jira and Confluence instances under ICF enterprise environment. Develop and support Jira integrations with other applications like ServiceNow, GitHub and Azure DevOps Proficient in third party add-on research & evaluation, defining security & governance and installation, administration of defined apps. Conduct recurring governance meetings to review proposed global changes, plugin requests and proposed governance process. Manage Atlassian and third-party applications licensing, generate reports to assist with monthly cost recovery and annual renewals. Define Atlassian governance processes and made sure those are followed through. Establish and promote best practices for the usage of Atlassian tools. Configure and maintain JIRA projects, project workflows, screen schemes, notification schemes, project and portfolio settings, custom fields and reports. Atlassian permissions management which entails create and manage users, groups, roles, and permissions. Administer Atlassian Access for account management, SSO, internal/external users. Guide stakeholders and create Jira automation rules based on business requirements Create and maintain data sources for Atlassian Analytics and associated dashboards Maintain a customer service-driven mindset and cultivate collaboration and strong relationships with other teams. Provide end user training and help them refine their business processes. Troubleshoot access and/or performance issues, engaging Atlassian and/or app vendor support when necessary. Provide Azure DevOps user support which includes creating and maintaining projects in Azure DevOps, managing user access across multiple DevOps organizations Provide Mural support, administer and maintain Mural workspaces, managing user access, including the creation and governance of company-wide templates REQUIREMENTS: Bachelor’s degree or foreign equivalent degree in Computer Science, Information Technology or related technical field followed by 5 years of progressively responsible experience administering large deployments of Atlassian Jira and Confluence. Experience must include: 2 years of experience in Atlassian Cloud architecture, including scalability, security, and integrations 2 years of Atlassian Governance Model experience 5 years of Confluence space administration and Jira project and workflow administration 2 years of experience using/extending Atlassian REST API services 2 years of experience with Azure DevOps & Mural. Telework: 100% Remote; position may be performed from anywhere within the U.S. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: $145,330.00 to $167,644.00/yr LOCATION: 1902 Reston Metro Plaza, Reston, VA 20190 Position Eligible for Employee Referral Bonus Program. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Nationwide Remote Office (US99)