ICT Service Desk Agent

ICT Service Desk Agent Join a technology-driven organisation operating in the European space sector and contribute to mission-critical ICT services. APPLY NOW YOUR MISSION • Provide 1st and 2nd line support for incidents, service requests and user enquiries • Support Microsoft Windows 11 and Microsoft 365 environments • Manage user accounts and access rights in Active Directory and Microsoft Entra ID • Support remote users through VPN, Microsoft Teams and collaboration tools • Handle and resolve tickets using IT Service Management processes • Maintain and contribute to knowledge base documentation • Support mobile devices and end-user workplace technologies • Collaborate with technical teams to ensure timely resolution of issues • Deliver excellent customer service in an international environment YOUR EXPERIENCE & TALENTS • Minimum 5 years of experience in ICT Service Desk, End User Support or a similar role • Strong experience with Microsoft Windows, Microsoft 365 and enterprise workplace environments • Experience administering Active Directory, Entra ID and Exchange Online environments • Familiarity with ITSM tools, preferably Jira Service Management • Experience supporting remote collaboration solutions and user access management • Excellent troubleshooting and communication skills • Customer-oriented mindset and ability to work in a fast-paced environment • Fluent English, both written and spoken The following would be considered an asset: • ITIL Foundation certification • Microsoft certifications • Experience with Microsoft Intune and Mobile Device Management • Experience in Space organisations or highly regulated environments BENEFITS OFFERED BY CROWDCONSULTANTS Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards – ready to help shape your own path of growth and happiness Set your individual hours: Our tandem-approach helps you to adapt to your rhythm - early bird or night owl, work through or take breaks, work when you are at your best Custom-build benefits stack: We help you craft your own menu - performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you Unlimited earning potential – Our uncapped commissions have no territorial boundaries – Idealist, Opportunist, Materialist, your impact directly drives your income Accellerate your personal development – Profit from our elite C-level network – coaching, mentoring, training, certifications, whatever helps you grow personal and professional PERFECT MATCH? We look forward to receiving your application! QUESTIONS? Please contact Alejandra or Daniela at: +49 30 233 291 747 / 759 RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 1000 Department IT & Tech Locations Frankfurt, Darmstadt Remote status Hybrid Employment type Permanent Full-time Employment level Senior Level / Professionals Position at Client, CROWDCONSULTANTS