Identity Consultant

Services

• Are you passionate about managing and improving identity services across Active Directory, Microsoft Entra ID, and hybrid environments while helping ensure secure and reliable access for users?

• Would you enjoy combining hands-on troubleshooting, automation with PowerShell, and continuous service improvement to optimize enterprise identity operations?

Practical Information

Location: Poland | Reports to: Lead Expert | Work Arrangement: Remote | Contract type: Full-time | Visa Requirements: Valid Visa for Poland | Language Requirements: Fluent/professional Polish and English, written and verbal

As an Identity Consultant, you will support, maintain, and continuously improve enterprise identity services across Active Directory, Microsoft Entra ID, and hybrid identity environments. You will be responsible for troubleshooting authentication, infrastructure, and access-related issues while ensuring secure, reliable, and efficient identity operations. Working independently on day-to-day activities, you will contribute to automation, service improvements, knowledge sharing, and the ongoing optimization of identity platforms and operational processes.

Key responsibilities

• Administer and support Active Directory environments, including users, groups, organizational units, Group Policies, and delegated permissions.

• Manage and maintain Domain Controllers, performing health checks, replication validation, troubleshooting, and supporting FSMO role awareness and administration.

• Support hybrid identity services, including Microsoft Entra ID, Entra Connect synchronization, and hybrid authentication solutions.

• Investigate and resolve identity, authentication, DNS, certificate, Kerberos, LDAP/LDAPS, and access-related issues through effective root cause analysis.

• Monitor operational queues, alerts, dashboards, shared mailboxes, and service requests to ensure timely resolution and SLA compliance.

• Develop, maintain, and improve PowerShell scripts, reporting solutions, scheduled tasks, and automation tooling to enhance operational efficiency.

• Coordinate incidents, requests, problems, and changes through ServiceNow or similar ITSM platforms, while maintaining documentation, runbooks, knowledge articles, and continuous service improvements.

• Mid-level experience supporting Active Directory and hybrid identity environments (AD / Microsoft Entra ID).

• Strong expertise in Active Directory administration, Domain Controllers, replication, DNS, delegation models, and Windows Server environments.

• Experience troubleshooting authentication and identity technologies, including Kerberos, LDAP/LDAPS, hybrid authentication, and account access issues.

• Knowledge of Entra Connect, synchronization concepts, PKI, certificate lifecycle management, and authentication-related scenarios.

• Proficiency in PowerShell scripting, operational tooling, automation, reporting solutions, and scheduled task management.

• Understanding of Identity Security best practices, Tier 0 concepts, monitoring, alert investigation, and operational risk mitigation.

• Experience working with ServiceNow or similar ITSM platforms, including Incident, Request, Problem, and Change Management processes.

• Strong organizational, communication, and problem-solving skills, with the ability to work independently, troubleshoot most operational issues with minimal supervision, collaborate on complex technical challenges, and proactively identify opportunities for service improvement and automation.

What we offer 

Our company benefits vary based on your location, but always include: 

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)

• A mentor who supports your successful start and is at your side with advice and action

• President’s Club: Recognition awarded by leadership and your peers

• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship

• Lifelong education: A variety of training and development opportunities

• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.