Identity Services Business Analyst

About the Role We are looking to fill a contract role for an experienced Business Analyst with a background in identity and authentication programs to join a large, complex enterprise organization. You will be embedded in a team building a next-generation, centralized authentication platform, responsible for gathering and documenting requirements, mapping current-state identity journeys, and translating business needs into clear specifications for engineering and architecture teams. This role is well-suited for someone accustomed to the governance and change management demands of a large global organization, and who is comfortable sitting at the intersection of business stakeholders, security, and technology. Experience in banking/financial services or other highly regulated industries is a big plus. Key Responsibilities • Elicit, document, and manage business and functional requirements for authentication and identity workflows including login, multi-factor authentication, account recovery, and credential consolidation • Analyze and map current-state identity journeys, documenting pain points, embedded business logic, and integration dependencies • Translate requirements into user stories, process flows, and functional specifications consumable by engineering and architecture teams • Partner with identity architects, UI developers, and security engineers to validate that solutions meet business and compliance requirements • Support the design and documentation of the identity Abstraction Layer, ensuring application team requirements are captured and reflected in the vendor-agnostic integration model • Facilitate working sessions and workshops with business and technology stakeholders to surface requirements and drive alignment • Maintain a requirements traceability matrix and ensure requirements are tracked through delivery • Identify gaps, risks, and dependencies across workstreams and escalate appropriately • Produce clear, well-organized documentation including BRDs, user stories, process maps, and meeting summaries Required Qualifications • 4+ years of experience as a Business Analyst on technology programs • Experience supporting identity, authentication, or access management initiatives -- including familiarity with concepts such as SSO, MFA, OAuth 2.0, OIDC, or federation • Demonstrated ability to gather and document requirements in complex, multi-stakeholder environments • Proficiency in producing business requirements documents, user stories, process flows, and functional specifications • Strong facilitation and communication skills -- able to work across business, security, and engineering audiences • Experience working within large, complex enterprise environments; exposure to regulated industries (financial services, healthcare, government) is a plus • Familiarity with Agile or hybrid delivery methodologies Preferred Qualifications • Experience on programs involving identity platform modernization, migration, or consolidation • Familiarity with identity vendors such as Ping Identity, Transmit Security, Okta, ForgeRock, or similar • Exposure to credential consolidation or single sign-on programs spanning multiple products or business lines • Experience supporting mobile authentication or SDK integration programs • Prior work in financial services, online banking, or other high-stakes consumer-facing digital products is a plus • CBAP, PMI-PBA, or equivalent BA certification is a plus Contractor Requirements • Must be based in the United States and authorized to work without sponsorship • Must be able to pass a background check