Implementation Consultant

About Routeware, Inc. Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place. Based in Austin, TX, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative. Our Mission: Transform waste collection to drive a better future for generations to come. Our Values: Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead. Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment. Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers. POSITION OVERVIEW As an Implementation Consultant, you’ll join a team responsible for guiding customers through their implementation journey with Routeware solutions. Initially, you’ll be focused on our Routeware Elements software, where you will work with our customers’ waste management and street maintenance data, undertaking tasks such as gathering and analyzing data, building and validating models, interacting with customers to ensure the best quality of service and delivering operational routes with documentation. RESPONSIBILITIES This is a customer-facing role where you will be interacting with customers and presenting results on a regular basis. Long term you will be expected to cross-train with all our products in order to effectively implement our entire suite of offerings. Consult with Clients on solutions to accommodate current and future business needs. Complete system configurations to meet business requirements. Interpret data, analyze results using statistical techniques, and provide ongoing reports. Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. Acquire data from primary or secondary data sources and maintain databases/data systems. Identify, analyze, and interpret trends or patterns in complex data sets. Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct problems. Work with management to prioritize business and information needs. Locate and define new process improvement opportunities. QUALIFICATIONS 3 years working experience as an Implementation Consultant or Business Data Analyst. Strong Microsoft Excel-based analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Exceptional problem-solving capabilities. Excellent interpersonal skills, with the ability to work both independently and with peers. Good verbal and written communication skills, including delivering effective presentations. Adept at queries, report writing, and presenting findings. BS in Mathematics, Economics, Computer Science, Information Management or Statistics. BENEFITS Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) Paid parental leave Medical and Dependent FSA 401K match Unlimited PTO Ten company holidays 1 Volunteer day Summer Friday's Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.