Implementation Lead

Lead HR, Legal and Finance teams from kickoff through go-live on Onwards HR platform, then stay on as their main point of contact so offboarding keeps running smoothly.

About the role

We're looking for an experienced Implementation Lead to own our customers from kickoff through go-live and beyond. You'll lead each implementation end to end, helping HR, Legal and Finance teams get live on Onwards and run offboarding with confidence. After go-live, you'll stay on as the customer's main point of contact to keep the platform running smoothly and the relationship healthy. This role reports to Delivery leadership and works closely with our Business Analysts, Development, Sales, Account Management, Customer Operations, Product and our customers.

What you'll do

• Own each customer implementation end to end, from scoping requirements to go-live
• Build implementation plans, including timelines, resource allocation and risk assessments, and raise risks early so launches stay on track
• Configure the platform to each customer's requirements and validate it with them before launch
• Train customer teams and guide go-live so adoption starts strong
• Serve as the customer's day-to-day point of contact after go-live
• Work support tickets and requests with our analysts, resolving or escalating issues before they grow
• Bring recurring customer issues and requests back to Product and Delivery to help improve the platform

What you bring

• 5+ years of experience leading software implementations or customer-facing delivery, ideally at an HR technology company or in enterprise SaaS
• A track record of taking projects from scoping to go-live while managing stakeholders, timelines and risk
• A strong grasp of implementation methods such as Agile and Waterfall
• Experience with project management tools such as Jira or Asana
• Excellent written and verbal communication skills and the ability to build lasting customer relationships
• A calm approach to escalations, with strong attention to detail and problem-solving skills
• The ability to work well on your own and as part of a team
• Willingness to adjust your hours occasionally to meet customer needs

Nice to have

• Familiarity with severance, offboarding, RIF/WARN compliance or other employee separation processes
• Experience with HR tech platforms such as Workday, SAP SuccessFactors, Oracle, UKG or ServiceNow
• Comfort with configuration, data and compliance-sensitive environments
• SQL and data analysis skills

Compensation and benefits

The base salary range for this role is $80,000–$100,000 per year. The final offer will depend on experience and skills. Benefits include:

• Medical, dental and vision insurance
• 401(k) with company match
• Unlimited PTO
• Paid holidays