Implementation Manager

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone. We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. The Implementation Manager plays a critical role in supporting the onboarding of new customers onto our software platform. The role involves elements of project management, technical support as well as training. In addition to supporting the initial setup of new customers, Implementation Managers will also support major setup changes and overhauls. Implementation Managers must have strong communication skills, be self-motivated and driven to keep deadlines and help hold others accountable. Ideal candidates will have experience in roles related to software onboarding, training or technical support. Qualifications: Minimum 3 years' experience in customer service or related role Bachelor’s degree preferred but not required Excellent written and verbal communication skills Attention and obsession for detail and accuracy Proficient in Microsoft Excel Effectively and efficiently solve problems ranging in difficulty Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities Availability to include some weekday evening hours Availability to include some travel as needed Preferred Qualifications: 1-3 years software sales, account management, onboarding, training, and/or technical support experience Experience working with Software as a Service (SaaS) Experience working with Professional Services Automation Software (PSA) Compensation and Benefits: Base salary: $50k-$60k, plus eligibility for bonus plan (up to 25% of salary) Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates 401(k) plan with employer match Flexible and casual work environment: we offer flexible PTO and a remote-first workplace Employee camping credit to encourage getting outdoors and experiencing our product! Priority will be given to candidates located near our Grand Rapids, MI headquarters or in our Denver, CO and Chicago, IL metro area hubs who are interested in a hybrid working arrangement. Secondary consideration will be given to candidates who reside in states where we currently have employees, including CO, IA, IL, ME, MA, MI, NY, NC, OR, SC, TX, UT, VT, VA, and WA. Candidates located outside of the US or any of the states listed previously are not able to be considered at this time. Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products: 1. Campspot Management Software is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. Learn more at https://software.campspot.com/ 2. The Campspot Marketplace ( campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.