Implementation Manager

Implementation Manager Location: Remote Commercial Real Estate ("CRE") is one of the world's largest asset classes, yet the documents that govern it — leases, amendments, and agreements running thousands of pages — remain locked in formats that are slow to read, easy to misinterpret and nearly impossible to act on at scale. The critical terms buried inside these documents define revenue, risk and capital, but even the most sophisticated owners, operators and investors struggle to turn them into intelligence they can trust. Founded in 2018, Prophia transforms the documents that govern commercial real estate into verified intelligence — combining AI-powered extraction with expert human validation to deliver data our customers can rely on. That trusted data helps owners, operators and investors uncover risk, protect capita and make sharper decisions across leasing, acquisitions, asset management and investor reporting. Today Prophia stewards the largest private CRE dataset in the world — more than 648 million square feet across 5,200+ buildings, 200,000+ documents, and nearly 25,000 tenants — and is backed by leading investors including SignalFire and Cercano. We operate as a distributed team, with employees located across the country and hubs in the San Francisco Bay Area and Seattle. About the Role: Providing an outstanding implementation experience for customers is essential to their long term success with Prophia. During this critical phase, Implementation Managers are responsible for onboarding customer data with the highest level of accuracy. This process includes thorough reviews of AI-extracted data points, using in-app features to communicate with customers, demonstrating product and lease language expertise and meeting SLAs. Primary Responsibilities: Manage the process of extracting critical data from tenant documents for new and existing customers accurately and in a timely manner Review, confirm, and reconcile customer data in the Prophia platform, meeting specified deadlines and performance metrics Leverage AI tools and internal automation to improve productivity, data quality, communication, documentation, and project execution Continuously identify opportunities to incorporate AI into daily workflows to reduce manual effort, improve consistency, and increase implementation efficiency. Demonstrate project management excellence including the ability to keep stakeholders on track (i.e., outsourced onboarding support), manage issues and risks through resolution, and ensure milestones are met Become an expert in commercial lease language and use problem-solving skills to interpret landlord and tenant rights Follow and iterate on best practices during the implementation processes throughout the customer journey Provide an exceptional onboarding experience to customers, ensuring users are able to maximize the value of Prophia for their organizations Lead onboarding calls with customers to provide a high level product overview and reconcile any data discrepancies Collaborate with internal stakeholders to manage objectives, scope and timeline for new and ongoing implementations of Prophia services Communicate product feedback and product bugs to the Product, Engineering, and AI teams Qualifications: Highly detail-oriented with a strong commitment to data accuracy and quality Excellent communication, follow-through and follow-up skills, with a proven ability to meet commitments and deadlines Strong organizational skills with the ability to set priorities, manage multiple projects and deliver results in a fast-paced environment Demonstrated problem-solving skills, including the ability to break down complex or ambiguous issues into manageable solutions Comfortable learning and leveraging new technologies to improve customer outcomes and operational efficiency Ability to maintain a positive attitude and calm demeanor, especially in escalated situations Bachelor’s degree or equivalent professional experience Preferred Qualifications: Experience in commercial real estate, lease administration, or lease abstraction Or alternatively, experience in multifamily property management, residential real estate operations or another related real estate industry Experience working in a startup or other high-growth, rapidly changing environment Familiarity with AI productivity tools (e.g., ChatGPT, Microsoft Copilot, Claude, Gemini) and an interest in using AI to improve documentation, communication, project management, and operational efficiency Compensation for this role is comprised of an annual salary ranging between $85,000-$100,000 as well as equity and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications and experience. Next Steps: If you think we may be a good fit for each other, we encourage you to apply! We will get back to you within a week. If we move forward, here is our typical interview process. A 30 minute phone call with a member of Prophia’s People Team to understand your high-level background and to discuss logistics and expectations. A 45 minute video call with the hiring manager for the role to dig deeper into your background, relevant skills and early stage startup and/or CRE experience. A virtual onsite final round! This stage includes 4-5 interviews with other members of the team focused on Prophia’s company values and how you would demonstrate them if you were to join the organization. We Offer: Competitive salary and equity compensation An amazing team and work environment Comprehensive health, dental and vision care for you and your family Retirement plan (401K) Flexible time off policy and paid holidays Generous paid family, medical and bereavement leave policies Freedom to customize your work and technology set-up as you see fit; flexibility of location --- Prophia is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status. Applicants must be authorized to work in the US. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.