Implementation Manager

About Rundoo ℹ️ Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive. Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry. What you’ll do as an Implementation Manager at Rundoo 🗒️ Project manage the full implementation process : Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team. Build strong client relationships : Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience. Partner with sales development and customer success teams : Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success. Requirements ☑️ Excellent communicator with a track record of building strong, consultative customer relationships Experience in project management with exceptional attention to detail Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process. Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning Valid U.S. driver’s license Comfortable with travel At maximum: 1-2x a month, 1-3 days at a time Work in our River North office in Chicago 4x/ week. Bonus points 🌟 Familiarity with or experience in paint and hardware , building materials , construction supply , or related industries. Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly. Prior experience in education. Experience driving change with customers adopting new workflows or systems. Compensation 💵 Base Salary: $86k - $107k Equity package of $16k About the team 👥 Jason - Former paint store manager, early client of Rundoo, now helping businesses experience the benefits of Rundoo. Viviana -Former Agtech specialist who worked for an organic certifier for 8ish years and an Agtech startup for 1.5ish years. Humberto - Business and Information Technology specialist with 8 years of hardware store and ERP system experience. Lej - Passionate about tech and helping people; here to find problem-solvers who care about impact as much as innovation. Additional Rundoo Team Members you’ll be working closely with: Vidhan (Head of CX) Matt (Head of Sales) Claire (Head of Client Success) Robbie (Client Success Manager) Interview Process 🎤 Intro Call (20 minutes, remote) – An introductory call with Amanda to learn more about each other. Round 1 (30 minutes, remote) – Resume and discovery interview with Vidhan, focusing on how you interact with clients and handle live, client-style questions. Round 2 (1 hour, remote - potential for in person if it’s local to Redwood City / Chicago) – Session Agenda: Meet the team - Meet with Viviana and Jason Activities Part 1: Simulate a sales → Implementation handoff call A resource document will be provided - you’ll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients. Part 2: Product Training We’ll go through a short demo of a section of Rundoo. You’ll then have time to explore independently and ask questions. Then, you’ll run a short training session on the section of Rundoo you reviewed. Coffee / meal with the team (if in person) Final Call (15 minutes, remote) – Conversation with our CEO, Nick. Reference check Offer About our founders 🌲 Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰 Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫 How we've fundraised 💰 We've raised $18m across three rounds: A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia. A $5m seed led by Caitlin Bolnick Rellas at CRV . An $11m series A led again by Bessemer and CRV.