Implementation Manager - West Coast Preferred

Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes. About the company Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes. About the Role As an Implementation Manager you will be responsible for leading multiple product implementations across the country ensuring customers have a smooth and positive experience with the installation/use of our products within their facilities. The implementation manager will be responsible for driving hardware and software delivery, hitting project milestones, executing training, and successfully transitioning the customers and the site to a clinical success manager. What you’ll do Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors. Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support. Customer Engagement : Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements. Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions. Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc. About you Bachelor’s degree in engineering, information technology, or a related field A minimum of 5 years' experience in an implementations, project management, or professional services role. Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector. Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred. Know-how of lean tools/methodologies. Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders. Ability to travel up to 80%, on short notice, and as needed for customer engagements. Details The annual salary for this role is between $150,000-$170,000 + Equity & Benefits Flexible PTO Location: Remote - US Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Compensation & Benefits At Inspiren, we are committed to fair, transparent, and equitable compensation. We know that every candidate brings a unique combination of experience, skills, and perspectives, and we take these factors into account when determining pay. While compensation may vary depending on your background, role, and location, we are proud to offer a competitive base salary and total benefits package, alongside eligibility for equity awards in the form of stock options. We believe great work deserves great rewards. Our compensation and benefits are designed to recognize your contributions and reflect the standards of leading organizations in our field. Your recruiter will be happy to walk you through the full compensation package, including what your total pay could look like, so you have a clear picture of both the immediate and long-term value of joining our team. Why Inspiren At Inspiren, our work has a real human impact. We’re building technology that helps caregivers see more, respond sooner, and deliver better care—helping transform the experience of senior living. You’ll join an ambitious, collaborative team that moves with purpose, embraces new ideas, and holds a high bar for both what we build and how we work together. Don’t meet every qualification? Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you. Equal Employment Opportunity Inspiren is an equal opportunity employer. We make employment decisions based on business needs, role requirements, individual qualifications, and potential—without regard to race, color, religion, creed, sex, pregnancy or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or family status, veteran or military status, or any other status protected by applicable law. Inspiren is committed to providing reasonable accommodations throughout the application and interview process. If you need an accommodation to participate, please let our Talent team know. This language covers the federal protected categories identified by the U.S. Equal Employment Opportunity Commission while also using the broader “protected by applicable law” language needed for a multistate workforce. I would still have counsel review the final EEO paragraph, particularly if Inspiren is a federal contractor or hires internationally.