Implementation Specialist

About AlayaCare At AlayaCare , we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role Reporting to the Senior Professional Services Consultant, the Implementation Specialist has a critical customer-facing role focused on launching our large and enterprise customers across the U.S. market. This role is responsible for supporting the successful delivery and execution of professional services-led implementations. You will work closely with other Implementation Specialists and Senior Implementation Specialists to deliver against the plan developed by the project team, while serving as a key owner of high-quality project documentation. What You’ll Do Support project requirements gathering, workflow design, configuration, reporting, testing, and user training Participate in the planning and execution of customer training Configure the AlayaCare platform based on defined business requirements Action risk and issue mitigation plans defined by Consultants and the Project Manager during implementation Contribute to keeping projects on time and on budget through strong execution and follow-through Focus on deliverables and customer business priorities throughout the implementation lifecycle Produce clear, concise, and accurate documentation and communication Partner closely with internal teams and customers to support successful launches for large and enterprise accounts in Canada What You Bring to the Team 1–3 years of experience in a customer-facing, project delivery, or implementation-related role Demonstrated leadership and adaptability, with a willingness to take ownership of highly challenging tasks and problems readily and voluntarily Curiosity to question, research, clearly define problems, and work out innovative solutions Strong problem-solving capabilities Ability to multi-task, stay organized, and meet deadlines Powerful communication and storytelling skills Ability to collaborate effectively with diverse individuals and build strong relationships that lead to win-win solutions Why Join AlayaCare ? Work With Purpose At AlayaCare , you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human. Grow in a High-Trust Culture We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. Balance That Works for You We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. Benefits That Matter Equity in a well-funded, scaling company. Comprehensive health benefits, telemedicine, and lifestyle spending accounts. Parental leave top-up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected]