Implementation Specialist

About Odyssey: K-12 education is one of the most consequential determinants of a child’s future — and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child — from schools and tutors to therapy, curriculum, and technology. But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud — all while delivering a high-quality user experience. That’s where Odyssey comes in. We partner with state agencies to design, launch, and operate ESA and grant programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 6 states, and our platform powers programs serving 200,000+ students and over $1B in education funding — and we’re just getting started. Most recently, we launched the Texas Education Savings Account (EFA) program — the biggest day-one ESA launch in the country — which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most. We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage. Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure — it determines whether families can access life-changing educational opportunities. Why This Work Is Different We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software! If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home. The Role As an Implementation Specialist, you'll be a core member of an implementation pod, working alongside an Implementation Manager to drive customer outcomes from onboarding through long-term success. You'll own meaningful workstreams end-to-end — managing stakeholder relationships, executing deployment projects, and ensuring every customer we launch sees clear, tangible value from day one. This is a role for someone who is equally comfortable building relationships and rolling up their sleeves to get things done. What You’ll Do You ensure every customer we work with sees Odyssey as an indispensable partner — making the decision to continue and expand their relationship with us an easy one. You own and execute projects across new and existing customers, keeping timelines on track and stakeholders aligned every step of the way. You build strong, trust-based relationships with your assigned customer stakeholders, serving as a reliable point of contact and a credible voice for Odyssey. You contribute to a scalable deployment playbook — finding ways to apply what's worked before rather than reinventing the wheel with each new customer. You proactively surface risks, flag blockers early, and work cross-functionally to keep implementations moving forward. About You You are a creative problem solver who doesn't wait around for answers — you dig in, think critically, and find a path forward. You are an excellent communicator who can translate complex plans into clear, actionable messaging for both internal teams and external stakeholders. You have 1–2 years of experience in project coordination, project management, implementation, or customer success. You thrive in early-stage startup environments where ambiguity is the norm and no two days look the same. You have solid technical acumen — you're comfortable working within technical systems, and you know how to analyze data to drive decisions. You have experience with SQL, Excel, or similar tools — a strong plus. You are a collaborative team player with a positive attitude, strong work ethic, and a genuine drive to keep getting better. Additional Details Applicants must be currently authorized to work in the United States on a full-time basis. We believe that everyone at Odyssey should be compensated fairly. We set our salary bands based on compensation data from hundreds of companies at our stage. The salary range for this role is $70,000 - $90,000 depending on experience, interview performance and location. Odyssey benefits include Medical/Dental/Vision plan(s), health services, short term disability, unlimited PTO and more. Our Commitment to Equal Opportunity Employment: Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.