Implementation Specialist

Implementation Specialist 🚀 Join Visor.ai as an Implementation Specialist! At Visor.ai , we are on a mission to revolutionise AI and automation for Contact Centers . We humanize AI Agents so companies can automate up to 85% of customer interactions , boosting efficiency without compromising experience. Founded in 2016 with big dreams and an innovation award, we have grown into a trusted AI partner for leading customers across multiple industries and countries. Now, we are looking for an Implementation Specialist to join our CSX team and deliver scalable, high-performance solutions! 🤖 Your Mission As an Implementation Specialist , you will play a central role in customer success: from functional platform implementation to project management, ensuring every client gets real value from our solution. 🎯 What you’ll do 🛠️ Functional Implementation & Project Management Deliver end-to-end implementation of Visor.ai for new clients. Configure the platform: conversational flows, rules, channels, permissions, and data. Conduct requirements gathering sessions and translate them into practical configurations. Coordinate with technical teams to ensure aligned and quality deliveries. Manage implementation projects, ensuring deadlines and client alignment. Support testing, training, and go-live. 🤝 Customer Management & Continuous Success Act as the main point of contact for enterprise clients post go-live. Monitor solution adoption, satisfaction, and continuous value. Identify improvement and growth opportunities. Conduct regular operational and strategic meetings with clients. 💼 Renewal, Upsell & Cross-sell Manage contract renewal processes. Identify upsell and cross-sell opportunities (new channels, additional use cases). Collaborate with product and sales to define expansion proposals. 😎 What we’re looking for Minimum of 3 years of experience in customer-facing roles (Customer Success, Account Management, Project Management, or similar). Experience in contact centers (ideally with knowledge of operations, metrics, and challenges) is mandatory. Ability to lead projects with multiple stakeholders and technical teams. Autonomous, analytical, and customer-oriented mindset. Excellent communication skills (oral and written). Fluent in Portuguese and English (Spanish is a plus). Experience in the banking and insurance sectors is a plus. 🎁 What’s in It for You? 💰 Competitive compensation package 🩺 Health insurance 🚀 Career growth opportunities 🎟 Access to training, events, and conferences 🏡 Remote First model – and if you stop by one of our offices, get ready for: ☕ Free coffee | 🎮 Arcade machines | 🌇 Rooftops & terraces | 🎉 Team events | 😃 A lot of fun! Ready to shape the future of AI with us? Apply now! Department Customer Success Roles Locations Portugal Remote Remote status Fully Remote Employment type Full-time