Implementation Specialist

Summary

ACES Quality Management is on a mission to enable organizations to improve quality, reduce risk, strengthen compliance, and operate with confidence by delivering advanced technology. Through our leading quality management platform, we empower clients to elevate performance and stay ahead of risk. What sets us apart is our people - an engaged, high-performing, remote team that shows up for our customers and each other every day.

The Implementation Specialist supports the AVP, Client Success and Sr. Implementation Specialist in delivering successful ACES platform implementations for financial services clients. This role is accountable for executing defined implementation plans, configuring the ACES system to match client workflows, and providing training and onboarding support throughout the engagement. The Implementation Specialist also collaborates with internal business partners on special projects, technology initiatives, and platform enhancements.

Essential Functions / Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

- Supports and executes client implementations of the ACES platform under the direction of the Sr. Implementation Specialist or Implementation Director

- Assists with mapping client workflows and configuring the ACES system to align with each client’s unique business processes

- Delivers training and post-implementation support to client users, ensuring successful platform adoption

- Executes on the delivery of Implementation Plans, tracking milestones and maintaining accurate project documentation

- Assists the Implementation team with various tasks across active implementations as directed

- Partners with internal business partners to support ACES platform enhancements and troubleshoot potential issues

Qualifications & Competencies

- Strong organizational and time management skills; able to manage multiple tasks and competing priorities

- Strong work ethic and personal accountability

- Results-oriented, adaptable, and comfortable with change; able to manage complexity and time-sensitive deadlines

- Analytical skills with excellent attention to detail and the ability to exercise sound judgment

- Excellent written and verbal communication skills, including the ability to present clearly to client and internal audiences

- Demonstrated technology learning agility; able to quickly develop proficiency with new tools and platform features

Required Education and Experience

- Bachelor’s degree from an accredited university or college in a related field preferred, or equivalent work experience

- Minimum 5 years of mortgage origination, servicing, or consumer banking experience required

- 1–3 years of ACES platform experience in an administrator or reporting role preferred

- Strong knowledge of the ACES Quality Management platform (ACES™) required

- Working knowledge of Black Knight MSP™, Encompass®, or comparable core banking software required

- Proficiency with Microsoft Office Suite and Google Workspace

- Working knowledge of Jira and Confluence preferred

- Experience with BI or reporting tools preferred

Travel Required

0%–5% travel. Potential travel includes MBA or other industry conferences, ACES Quality Management sponsored events such as the ACES Power User Summit, and onsite client visits where warranted.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees.