Implementation Specialist - EMEA

Your Mission Implementation Specialists are the difference between a customer’s first weeks with Linnworks and a lifetime of loyalty. You’ll join a tight-knit team of Implementation Specialists and Project Managers who turn ambitious onboarding plans into real, working systems — fast. Expect to think on your feet, test bold ideas, and iterate until you’ve found the formula that clicks for each customer. It’s part strategist, part technologist, part storyteller — and entirely driven by the belief that a great first experience changes everything. We're looking for someone genuinely curious — always testing new ideas, comfortable challenging their own assumptions, and driven to find a better way of doing things. Technically minded, with a basic understanding of APIs and how systems connect and exchange data AI-curious rather than an AI expert: you don't need to arrive as an AI power-user, but you're keen to explore how AI-assisted tools (e.g. Claude, Fellow) can drive efficiency in documentation, meeting notes, and day-to-day work Tools: Salesforce (CRM), Asana (project management), and other standard Office applications Good understanding of working with and manipulating data in CSV and Excel (XLSX) files Experience with an Order Management System (OMS), Product Information Management (PIM), ERP, ecommerce marketplace/storefront (e.g. Shopify, Amazon Seller Central, TikTok Shop, WooCommerce), or fulfilment platform — or broader e-commerce sector experience — is strongly preferred Linnworks product experience is a plus but not required — full product training is provided on the job. Skills: Excellent written and verbal English language skills Confident, clear communicator — comfortable running customer calls, status updates, and internal presentations Strong organizational and time-management skills, with the ability to prioritize and switch between tasks under pressure Decision-making and strategic thinking skills Ability to work effectively as part of a team, including distributed, cross-time-zone teams and customers A proactive, problem-solving mindset Attitudes: Trustworthy & responsible, flexible, stress-tolerant Helpful attitude, capable of asking and accepting help when needed Quick learner, naturally curious, and always testing new ideas Continuous-improvement mindset: comfortable challenging your own assumptions to find a better way of doing things Entrepreneurial mindset: self-motivated, resourceful, innovative, collaborative and committed Knowledge: Understanding of project and task management Knowledge of the above tech stack Curiosity about how order/inventory management and e-commerce operations work end-to-end — you don't need to be an expert on day one, you'll build this knowledge on the job What You'll Bring To The Role Track record of strong performance in a previous role At least 6–12 months in a customer-facing role (e.g. ecommerce operations, customer support, onboarding/implementation, account management, or product/development) Preferred: experience with Linnworks or a similar order/inventory management platform (OMS, PIM, ERP, marketplace, or fulfilment), or a background in e-commerce, SaaS, or a cloud application environment Why us? Perks & Benefits Remote & flexible working – with hybrid options in London or Chichester Fantastic team culture based on trust and belonging. Laptop & home office budget – 500 EUR to set up your ideal workspace. Private Medical Insurance with Aviva, including Dental & Optical. Group Life Insurance & Yulife Wellbeing & Rewards. Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace. EAP confidential benefit – 24/7 access to compassionate guidance & expert advice 25 days holiday + bank holidays Training, support, and personal development