Implementation specialist - Global, Remote

About TJM Labs TJM Labs builds AI-driven automation that strips away the repetitive, error-prone tasks slowing pharmacies down so teams can focus on patient care. Our bots handle prescription intake, fax processing, insurance workflows and more, helping pharmacies scale efficiently without adding headcount. TJM Labs is looking for a Implementation Specialist to join our growing team. This is an excellent opportunity for someone who thrives on organization, problem-solving, and bringing complex projects across the finish line in a fast-paced remote environment. As an Implementation Specialist, you’ll lead software implementation projects that help pharmacies streamline operations through automation. You’ll work closely with clients, engineers, and internal stakeholders to translate real-world workflows into practical technical solutions, ensuring projects stay on track from kickoff through go-live and beyond. What you’ll do Lead implementations end to end: confirm scope, build the plan, run kickoff, hold weekly check-ins, manage risks and changes, manage QA, go live, and hand off smoothly to support. Map and refine workflows : document how the pharmacy works today and design a target flow that fits their routine, trims extra steps, and delivers clear value from the bot. Turn needs into buildable work : write clear tickets with acceptance criteria, note edge cases, and keep the backlog tidy and prioritized. Coordinate the team: keep clients and engineers aligned on timelines, dependencies, and “done,” and help decisions move forward. Keep projects on schedule : watch the critical path, surface risks early, manage scope, and meet milestones and go-live dates without compromising quality. Communicate with calm and clarity: set expectations, share plain-English updates, and keep everyone focused on the next step when issues pop up. Improve each cycle: reflect on completed cycles, iterate our playbooks, templates, and tooling—improving the PM experience and our internal processes to make future cycles faster, smoother, and higher-ROI.