Job Description
💼 Permanent contract
💰
€57K–€71K base salary, depending on experience and profile + collective bonus
📈
Salary grid reviewed twice a year
⭐
After 3 years: you set your own salary
🏦
Employee shareholding
📍Munich
🏠 On-site or hybrid (2 days of remote work per week)
🌍 Lucca is global! For this role, the required level of
German is native or C2, English is C1/C2 (listening, reading and speaking).
Discover What We Do At Lucca
Lucca is a European HR software company that is expanding rapidly in Germany, 𝐚𝐧𝐝 𝐰𝐞 𝐰𝐚𝐧𝐭 𝐲𝐨𝐮 𝐭𝐨 𝐠𝐫𝐨𝐰 𝐰𝐢𝐭𝐡 𝐮𝐬.
Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.
With 800+ experts based in Germany, France, Spain and Switzerland, and 8,700 clients across 𝟏𝟒𝟎+ 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬, we’re building on a strong foundation while accelerating our international footprint, driving forward with an 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐚𝐧𝐧𝐮𝐚𝐥 𝐠𝐫𝐨𝐰𝐭𝐡 𝐨𝐟 𝟒𝟎%.
Your role
In order to continue our expansion in this market, we are looking for an Implementation Specialist to join our growing team in Germany.
Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis:
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐨𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 (𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧):
- Roll out our solutions for a wide variety of customers in often complex and high-stakes environments (SME as well as Large Accounts).
- Gain the trust of local companies in Germany as well as key accounts and their subsidiaries abroad.
- Gather the customer's initial needs and suggest an appropriate response.
- Adapt our software to the customer’s local context in Germany.
- Train the administrators to use our software in total autonomy.
- Ensure the Go-live and the follow-up during the first weeks of use.
- Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances and technical challenges.
𝐅𝐨𝐥𝐥𝐨𝐰-𝐮𝐩 𝐨𝐟 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐬 (𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭):
- Keep a close eye on the satisfaction of your most important customers.
- Support these customers in case of level 2 issues.
- Carry out post-implementation check-ups.
- Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your German customers (lead generation).
- Be proactive in presenting new products that may address a customer's past issues.
𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐥𝐨𝐜𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐒 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐢𝐧 𝐋𝐮𝐜𝐜𝐚
?
- Adapt our offer and strengthen the market-fit of our solutions for the German market.
- Contribute to the continuous improvement of the business in Germany by going beyond your main tasks.
- Follow and participate in some projects from the pre-sales phase, supporting the sales team.
Requirements
Sounds a bit like you, doesn't it?
You’re the right fit if you:
❏ You have prior experience in a project management role (at least 2-3 years).
❏ You have a Tech / SaaS affinity. You are experienced in implementing softwares.
❏ You don’t need prior HR knowledge, but it would be a plus.
❏ A willingness to be a key player in this adventure, contributing to the German market's growth.
❏ Looking for a dynamic work environment with varied missions requiring versatility and organization.
❏ Comfortable and eager to work with both local businesses and key accounts (C-Level).
❏ You speak German at a native level and you have a strong command of English.
❏ Clear and structured oral and written communication.
❏ Taste for human contact and pedagogy.
❏ An aptitude for solving practical and sometimes technical problems.
❏ A sense of service and a taste for things well done.
And now, our recruitment process (in German and in English):
𝐒𝐭𝐞𝐩 𝟏: Screening interview with HR (30')
𝐒𝐭𝐞𝐩 𝟐: Interview with the Customer Success Manager (60')
𝐒𝐭𝐞𝐩 𝟑: Case study + quick chat with team members
𝐒𝐭𝐞𝐩 𝟒: Final Talk (45'): meet more of the team and see what Lucca’s all about
What Makes The Difference At Lucca
🚆
Deutschlandticket – 75% of your subscription covered.
🏋️♀️
Wellpass subscription – discounted access to sports, fitness and activities you actually enjoy.
🐾 Our office is
pet-friendly! Feel free to bring your furry friends to work.
🏠
Remote-friendly work policy– remote work possible after onboarding, either occasional or hybrid. To make working from home comfortable, Lucca provides the right equipment.
𝐎𝐮𝐫 𝐜𝐮𝐥𝐭𝐮𝐫𝐞
At Lucca, we have just one rule: work seriously, but don’t take yourself too seriously. We value transparency, autonomy, high standards, and a free spirit so everyone can give their best while staying true to themselves.
And because work should also be fun, our year is full of events: several company seminars, a team-building activity per team, a start-up weekend, a welcome drink every month for new hires, and introductory lunches for newcomers. We love coming together, sharing, and celebrating… So, are you ready to join us?