Implementations Quality & Training Specialist (75% Travel Required)

Elevate Patient Financial Solutions has an exciting career opportunity available as an Implementations Quality & Training Specialist . The ideal candidate will have prior Eligibility experience and have an interest in working along side the Implementations team. This position will be a remote based role with heavy travel up to 75 %, dependent on new business volume . Job Summary The role of the Implementations Quality & Training Specialist includes specialized Eligibility training of on-site new hires for clients who are onboarding to Elevate. This role partners with the Implementation Manager to collect and manage the client specific, state specific, and all other resources for training new hires related to net new clients. A primary goal for this role is to be on location and ensure each Eligibility Advocate is fully trained, confident, and performing at an acceptable level prior to the implementations team transitioning off a project. To stay up to date on all learning material, this role must calibrate with the Learning and Development team on a regular basis. Between implementations, Quality Auditing will be the primary focus. The team values a collaborative, inclusive, and supportive environment and thrives on a sense of pride and ownership for the work that they do. A strong emphasis is placed not only on the development of our learners but on the development of team members as well. Essential Duties and Responsibilities Collect and complete preparation information including, but not limited to, resource guides, checklists, and client system related training. Responsible for maintaining adequate training supplies needed for any courses, including manuals, handouts, job aids, etc. Collaborate with leaders, subject matter experts, and stakeholders to ensure training outputs serve, support, and impact designated audiences. Track, evaluate, and proactively identify ways to optimize training processes to improve the effectiveness of existing training programs and deliver results against established training metrics and expectations. Participate in Train the Trainer program development and delivery as it relates to client specific training needs. Deliver onsite training to complement corporate standardized training. Responsible for monitoring new staff for 60 days post go-live of new client, ensuring their performance is developing appropriately. This includes in person and remote monitoring via quality audits. Complete Advocate audits which include observational, task driven, and quality components. Providing Operations with details of their staff’s development, allowing for a seamless handoff at transition. Working with Operations to ensure the Implementation Checklist is completed prior to transitioning off each project, which includes staff readiness. Responsible for auditing all aspects policies and procedures, including assisting in their development, implementation, training, monitoring compliance and provide direction and recommend improvements to enhance business processes and practices. Regularly audit accounts to ensure maximum efficiency and productivity levels. Identify, compile, document and report trends and issues to management. Promptly inform manager of any matters that may cause a disruption to any Client (s), impact revenue, or violate compliance policies. Manage client audit schedule and maintain audit tracking log; consistently meet or exceed monthly audit goals. Serve as a subject-matter expert (SME) for your area of expertise. Effectively implement a variety of adult learning methodologies into instructional delivery. Ensure all training material meets compliance standards. Other duties as assigned. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. Desired minimum 2 years’ experience in Eligibility. Leadership experience preferred. Experience in a Healthcare environment preferred. Excellent written and verbal communication skills. Communicates clearly, directly, and with positivity. Experience working with various training technologies and ability to learn new methodologies to deliver state of the art programs. Excellent presentation and facilitation skills, including online or virtual training platforms (e.g., Ring Central, Teams, Zoom, etc.) Strong analytical and problem-solving skills, highly organized—strong attention to detail and quality awareness. Talented multi-tasker can manage multiple projects/deliverables simultaneously and can quickly adapt to changes in an ever-changing business environment. Customer service and relationship management skills. Collaborative, enjoys working on a team, positive attitude, willingness to help where needed. Expertise in Microsoft Office software suite (PowerPoint, Excel, Word). A certain degree of creativity and latitude is required. Exceptional verbal and written communication skills Highest ethical standards and ability to respect all employee information as personal and confidential. Heavy travel, as projects require. Will vary based on new business. ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. Medical, Dental & Vision Insurance 401K (100% match for the first 3% & 50% match for the next 2%) 15 days of PTO 7 paid Holidays 2 Floating holidays 1 Elevate Day (floating holiday) Pet Insurance Employee referral bonus program Teamwork: We believe in teamwork and having fun together Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer