In-House Fashion Service Specialist

About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a In-House Fashion Service Specialist, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging
Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible

• Problems may be ambiguous and fast-moving

• Priorities can change as the business scales

• Feedback is direct and frequent

• Performance is measured by results, not intentions

• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities:

A. Fashion Repair & Restoration

• Perform minor to moderate repairs on luxury fashion products, including bags, shoes, accessories and clothing.

• Handle basic leather treatment, stitching, minor hardware adjustments, cleaning, and cosmetic touch-ups.

• Conduct minor garment alterations and repairs where applicable.

• Restore product appearance and functionality without compromising its original design,

  materials, or brand integrity.

• Identify repairs requiring specialized treatment and recommend outsourcing when

  necessary.

B. Quality Control & Product Handling

• Assess product defects and determine appropriate repair methods.

• Coordinate with the QC and Warehouse teams regarding repair requirements and

  priorities.

• Ensure all repair activities comply with internal quality and product handling standards.

• Conduct final inspections before releasing repaired items back to inventory.

• Maintain proper handling of high-value luxury products throughout the repair process.

C. Repair Monitoring & Reporting

• Maintain repair records, including defect findings, actions taken, materials used, and completion status.

• Monitor repair turnaround time and ensure timely completion.

• Provide repair feasibility assessments and estimated completion timelines.

• Report recurring defects and recommend preventive improvements.

Requirement & Qualifications:

Education & Experience

• Minimum SMA/SMK or Diploma, preferably in Fashion, Leather Craftsmanship, Garment Production, or related fields.

• Minimum 2–3 years of hands-on experience in fashion repair, leather goods restoration, shoe repair, garment alteration, or similar roles.

• Experience handling premium or luxury branded fashion products is highly preferred.

Technical Skills

• Knowledge of leather, suede, canvas, fabric, and other premium fashion materials.

• Basic sewing, stitching, leather treatment, and minor restoration skills.

• Ability to handle minor repairs on bags, shoes, accessories, and clothing.

• Familiarity with appropriate repair tools, materials, and finishing techniques.

• Good understanding of luxury product quality and handling standards.

Personal Competencies

• Strong attention to detail and craftsmanship.

• Careful and responsible when handling high-value products.

• Good problem-solving and time-management skills.

• Able to work independently and collaborate with QC and Warehouse teams.