We are currently looking for a
Individual Giving Assistant
to join our Development team on a full time permanent contract.
The Individual Giving Assistant is responsible for managing the operational and reporting elements of our individual giving activities which include: online donations, legacies, our Name a Seat scheme, one-off donations from audiences and on-site visitor donations.
Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk
The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.
Please note, applications sent via Email or 3rd party agencies
will not be considered
.
Need reasonable adjustments? Please
contact us
so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
Key Responsibilities
Follow donor administrative processes such as handling renewals of regular donations, recording contributions and Gift Aid administration.
Identify opportunities to improve and automate processes where possible to increase efficiency.
Respond to supporter enquiries by phone and email, ensuring all queries are handled efficiently and personably, often acting as first point of contact.
Deliver effective donor stewardship, including drafting regular email communications which demonstrate the impact of donations, thanking donors in a timely way and planning a varied supporter events programme in order to build strong relationships and increase retention rates.
Utilise the CRM to produce regular reports on KPIs and financial performance. With support from colleagues in finance, develop financial modelling which informs budgets and forecasts.
Maintain accurate supporter data and adhere to GDPR, PECR, and fundraising best practices.
Skills & Experience
Strong problem solving skills, with a proven ability to improve administrative and stewardship processes, as well as developing new ones.
Excellent interpersonal skills and confidence in communicating with donors in writing, in person and over the phone.
Experienced in email marketing, with the ability to compellingly communicate to donors the impact of their support.
Experience in using a CRM and ability to analyse audience data and behaviour.
Proficiency in producing financial and analytical reports and measuring KPIs.
Benefits
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
28 days annual leave, plus bank holidays
Hybrid working model (3 days office working, 2 days from home)
Enhanced sick pay
Enhanced family leave benefits
Up to 30% discounts at onsite retail, food and beverage vendors
Staff ticket offers for SC events
Free entry to Hayward Gallery
Free/discounted entry with other reciprocal organisations
Free staff yoga