Information Technology Help Desk Support

Company Description Mavra Tech is a technology-driven company that delivers modern digital and enterprise solutions to help organizations improve efficiency, streamline operations, and support sustainable growth. The company combines strong technical expertise with a clear understanding of business objectives to build scalable, reliable, and customized solutions tailored to each client. Mavra Tech has deep specialization in SAP solutions, including SAP Security, SAP GRC, SAP BTP, and next-generation SAP transformations. The company also focuses on AI solutions, enterprise automation, custom software, audit compliance, cybersecurity, business analytics, and project management. Team members collaborate with diverse clients and technologies, contributing to impactful transformation initiatives across industries.

Role Description This is a full-time remote role for an Information Technology Help Desk Support professional. The role involves providing first-level technical support to internal teams and clients via phone, email, and ticketing systems, including diagnosing and resolving hardware, software, and network-related issues. Responsibilities include monitoring support queues, prioritizing requests, escalating complex issues when necessary, and documenting solutions and procedures for knowledge base use. The Help Desk Support professional will assist with user account management, basic network and security checks, and coordination with other IT teams to ensure consistent and reliable service. The role requires clear communication, empathetic customer support, and adherence to company standards and best practices in IT service delivery.

Qualifications

• Candidates should possess strong Information Technology fundamentals and experience with common operating systems, hardware, and enterprise applications.
• Candidates should possess skills in Network Administration and basic Network Security to support connectivity, access, and secure configurations.
• Candidates should possess advanced Troubleshooting skills to diagnose issues, identify root causes, and apply effective resolutions.
• Candidates should possess excellent Customer Service skills, including clear communication, patience, and a collaborative approach to user support.
• Relevant certifications (e.g., CompTIA A+, Network+, or similar) and experience with ticketing systems or ITIL-based processes are beneficial.
• Ability to work independently in a remote environment, manage priorities, and maintain accurate documentation is required.
• An associate or bachelor’s degree in Information Technology, Computer Science, or a related field is preferred but equivalent practical experience will be considered.

This is a remote role to support a project in a middle eastern country.

Certifications of Microsoft and other related tools are mandatory.