Information Technology Operations Supervisor

Role: IT Operations Engineer (Private 5G & Network Operations)

Location: Hamburg, Germany- 1 day WFH

We are supporting a leading organization in Hamburg in their search for an IT Operations Engineer to support and manage critical network operations, with a strong focus on private 5G and Wi-Fi environments.

This is an excellent opportunity for someone with some mobile/wireless networking experience. You don’t need to be a technical expert, but take ownership of the process, the technical team, operational process Improvement.

Key Responsibilities:

• Manage task and incident resolution, including troubleshooting across network environments
• Produce weekly IT Operations reports and provide clear status updates to stakeholders
• Create, track, and follow up on Jira tasks
• Support the configuration and ongoing operations of private 5G networks
• Take ownership of network change management, including coordination and execution of changes
• Perform regular network health checks and ensure operational stability
• Coordinate with internal and external teams (including OBS) to maintain service continuity
• Act as a customer-oriented point of contact for operational topics

Mandatory Requirements:

• Experience working with and knowledge of mobile networks or Wi-Fi technologies
• IT Operations experience (incident, change, and task management)
• Familiarity with ITIL processes
• Fluency in English
• Strong soft skills, including stakeholder communication. Pragmatic mindset and being able to use good judgment are key, with strong coordination skills and the ability to quickly get up to speed within the environment

Nice to Have:

- German language skills

- Experience in crisis management and handling high-pressure situations

Additional Information

- Long-term opportunity with potential for extension

- Working within a high-impact, mission-critical network environment