Infrastructure Engineer

We are looking for an experienced Infrastructure Engineer to manage, support and enhance our endpoint management ecosystem, with a strong focus on Apple macOS, Jamfand Microsoft Intune. The role will ensure secure, compliant and high-performing end-user devices across a modern, cloud-first workplace. Key Responsibilities Key Responsibilities Endpoint & Device Management • Manage and support macOS devices across the organization • Administer Jamf Pro for Apple device enrollment, configuration, patching and compliance • Manage Microsoft Intune for device management, security policies and application deployment • Support Windows and mobile devices via Intune (as required) Security, Compliance & Identity • Implement endpoint security controls including disk encryption (FileVault/BitLocker), OS hardening nand patch compliance • Integrate endpoint management with Azure AD / Entra ID and conditional access • Support Zero Trust and secure access models Application & Patch Management • Package, deploy and maintain applications for macOS and Windows • Manage OS and third-party patching via Jamf and Intune • Troubleshoot application and policy deployment issues User Support & Operations • Provide L3 support for endpoint-related incidents and problems • Work with service desk teams to improve first-line resolution • Create and maintain documentation, SOPs and knowledge articles • Automation & Optimization • Use scripts (Bash, PowerShell) to automate routine tasks • Monitor device health, compliance and usage metrics • Drive continuous improvement in endpoint performance and user experience Skills, Knowledge & Expertise Required Skills & Experience Technical Skills • Strong hands-on experience with macOS administration • Deep expertise in Jamf Pro • Strong working knowledge of Microsoft Intune Experience with: • Apple Business Manager (ABM) • Azure AD / Entra ID • Autopilot and device enrolment workflows • Endpoint security policies • Scripting & Tools • Bash and/or PowerShell scripting • Experience with MDM/MAM concepts • Familiarity with monitoring and asset management tools • Strong customer service and communication skills • Methodical and organised approach to problem-solving • Ability to manage multiple tickets and priorities effectively • Attention to detail in documentation and ticket updates • Willingness to learn and develop technical and process knowledge • Ability to work independently in a remote, distributed team • Comfortable following defined processes while contributing improvement ideas Working Hours & Location • Hybrid, India Pune • Jamf certifications (Jamf 200 / 300 / 400) • Microsoft Endpoint Administrator certification (MD-102) • Experience supporting remote-first or global users • Exposure to compliance frameworks (ISO 27001, SOC 2, GDPR, DPDPA)