Infrastructure Engineering Manager

What you can expect Lead Zoom's Infrastructure Engineering team to modernize cloud, identity, and automation operations. You will drive SRE practices, infrastructure as code, and AI-driven solutions across global teams. Your work directly enables secure, frictionless experiences for every Zoomie and customer. About the Team Infrastructure Team architect and operate Zoom's cloud infrastructure, identity, and collaboration services as customer zero. Our SRE-driven team automates workflows and continuously improves reliability. We enable Zoomies to do their best work securely. Responsibilities Leading a team of Infrastructure Engineers across SRE, automation, and infrastructure-as-code disciplines, reporting to the Head of Infrastructure & Client Experience. Driving CI/CD pipelines and infrastructure-as-code practices using Terraform, Ansible, GitLab, and modern scripting languages (Python, Golang, PowerShell, Bash). Managing identity and access management services including Okta, Entra ID, MFA, RADIUS, and certificate-based authentication across the organization. Overseeing multi-cloud operations (GCP, AWS, Azure, VMware) with a focus on reliability, security, and self-service enablement. Partnering with global support leadership in India, the Philippines, and China to deliver proactive, AI-driven digital employee experiences. What we’re looking for Demonstrate hands-on experience leading SRE or DevOps infrastructure teams in a large-scale environment. Manage infrastructure as code using Terraform, configuration management (Ansible, Puppet, Chef, or SALT Stack), and CI/CD tooling (GitLab, Jira). Operate identity and access management platforms (Okta, Entra ID, RADIUS, MFA, certificates) with a strong understanding of IGA/IAM principles. Administer multi-cloud environments across GCP, AWS, Azure, or VMware with IaaS expertise. Apply modern scripting and programming skills in Python, Golang, PowerShell, or Bash to automate operations. Communicate and collaborate effectively across global time zones, particularly with teams in India, the Philippines, and China. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.