Infrastructure Operations Engineer

Additional Security Information

This role requires the successful candidate to hold or be willing to hold Security check (SC) clearance.

60/40 hybrid working from Birmingham/Bristol/Leeds/Manchester/Telford or Worthing

💼 The Role at a Glance

• Team: Tooling & Automation
• Focus: Cloud infrastructure, CI/CD, automation, and secure access
• Environment: Complex, large-scale, and collaborative

🛠️ Tech Stack You’ll Support

• ☁️ Cloud & OS: AWS, Linux, Windows, Networking
• 🔄 CI/CD & Automation: AWX, Ansible, Jenkins, GitLab
• 🔐 Security & Repos: HashiCorp Vault, Nexus, Bastion services

📝 Key Responsibilities

• 📉 Monitor & Check: Maintain live services and complete routine operational checks.
• 🔍 Investigate & Solve: Troubleshoot incidents, resolve service requests, and escalate complex issues.
• 🔑 Access Control: Administer user access and onboarding requests securely.
• 📘 Documentation: Maintain clear runbooks, support procedures, and user guidance.
• 🚀 Tech Changes: Support controlled technical changes, service migrations, and stabilization.

🎯 What We Are Looking For (Essential)

• 💻 Experience supporting live IT services or operational tech environments.
• 🌐 Good understanding of AWS cloud, operating systems, and networking.
• 🛠️ Exposure to CI/CD, automation, source control, or secrets management.
• 🧠 Methodical troubleshooting skills and a strong attention to detail.
• 🗣️ Clear communication skills to support technical and non-technical stakeholders.
• 🔄 Understanding of Agile, DevOps, or ITIL ways of working.

✨ Bonus Points For (Desirable)

• 🛠️ Direct experience with Jenkins, GitLab, AWX, Ansible, Nexus, or Vault.
• 🎫 Experience using ServiceNow or Jira.
• 📜 Relevant certifications (Cloud, Linux, DevOps, or ITIL).

📩 Ready to Apply?

Drop your CV or apply directly through the Apply Button

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ROLE CLOSES 19/10/26