Infrastructure Specialist - Technical Support Engineer

Provide technical support and troubleshooting for infrastructure-related issues to ensure seamless business operations. Monitor and maintain IT systems, including servers, networks, and other critical infrastructure components. Collaborate with cross-functional teams to implement and optimize infrastructure solutions that align with business needs. Develop and maintain documentation related to IT infrastructure, processes, and procedures. Conduct regular system audits and performance assessments to ensure infrastructure reliability and efficiency. Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 3 years of experience in technical support or infrastructure management roles. Proficiency in network management, server maintenance, and virtualization technologies. Strong problem-solving skills with the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills to effectively collaborate with team members and clients.