Infrastructure Technician (II)

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves. The Infrastructure Technician II works within the IT team to implement and support the infrastructure solutions in Sturgis and remote sites. This position is relied upon to expand and improve the network, resolve issues and help GT employees each and every day. Responsibilities Serve as first point of contact between end-users and IT staff to identify the root cause of an issue. Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems. Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software. Keep computers and peripherals up to date and functioning properly. Screen complex, technical or specialized literature for referral. Perform routine maintenance and management of infrastructure and systems. Support Cloud infrastructure settings and deployment. Qualifications CompTIA A+ or Microsoft Certification or equivalent experience a plus Degree in Information Technology preferred Network troubleshooting basics As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission: "To help people live a life of their choosing regardless of age or ability." GT Independence is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race, color, sex, religion, nation origin, marital status, ancestry, hairstyle, citizenship, veteran status, sexual orientation or preference, or physical or mental disability.