Injury Care Partner - Primary Connect

• Actively engage in supporting our team during a vulnerable time in their lives to facilitate return to work
• Partner with key stakeholders and own your own portfolio in this strategic role
• Hybrid working arrangements
  
  

Welcome to Primary Connect

Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity. We’re delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy’s, and BWS), but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact. Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.

What you’ll do

As an Injury Care Partner, you'll guide Team Members through their recovery, delivering best-practice injury management, rehabilitation, and return-to-work strategies.

Own your portfolio and caseload that includes early intervention and workers' compensation claims, collaborating with Line Leaders, our TPA, and healthcare providers to lead return-to-work plans and support stakeholders in achieving positive outcomes.

• Partner with stakeholders to drive claims management, return to work, redeployment and claim closure with our TPA
• Engage with operational teams to provide training and mentoring in managing return to work and relevant legislative compliance
• Provide support to operational teams in resolving injury management issues and in developing strategies for improvement and intervention
• Focus on the management of a RTW portfolio to ensure they continue to meet legislative and self-insurance obligations and coordination of audits on return to work files
• Maintain regular engagement and develop strong partnerships with relevant stakeholders including; Third Party Administrator, Rehabilitation Providers, Treating Health Professionals, etc.
• Prepare weekly and monthly reports to your internal stakeholders aligned to our metrics and performance
  
  

What You’ll Bring

• Previous experience in handling workers compensation and injury management claims end-to-end, and ideally with some exposure to self-insurance
• Deep understanding of return to work and rehabilitation best practices, able to devise and adapt strategies for individuals based on medical and workplace information
• Solid understanding of workers’ compensation self-insurance regimes, requirements and practices
• Demonstrated ability to run injury management and return to work matters end-to-end
• Knowledge of creating and implementing sound strategic workers compensation and injury care practices and comfort in working independently on casework, in a team of supportive peers and leaders
• Allied health qualifications will be very highly regarded (OT, EP, Physio)
  
  

What You’ll Experience

Everything we do is driven by a culture of care for our team, customers, and community. We’re a team-first organisation.

• We’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.
• We offer competitive remuneration with generous bonus offers, and access to a number of employee benefits, eg grocery, mobile, insurance discounts
• Unparalleled career development opportunities beyond the Primary Connect network
• Flexible working with WFH days and flexible start / finish times
• We prioritise sustainability, striving to contribute to a greener, better future.
• A progressive and competitive leave policy that gives you more space for what matters to you
  
  

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group