Inside Sales Associate

We Are Hiring!Inside Sales Associate | Swagelok UAE

📍 Location: Dubai, UAE – Jebel Ali Free Zone

💼 Employment Type: Full-Time | Hybrid

🏢 Department: Sales & Marketing

Company Description: Swagelok UAE, established in 2011, is the authorized Swagelok Sales and Service Center for the United Arab Emirates, serving additional markets across the Gulf and South Asia. Located in the Jebel Ali Free Zone, the distributorship maintains a large in-house inventory and delivers custom solutions, evaluation and advisory services, and technical training to a wide range of customers. The team includes experienced customer service representatives and sales engineers who help optimize fluid systems and ensure the right products are selected for each application. Swagelok UAE represents Swagelok Company, a privately held global leader in high-quality fluid system products and solutions, headquartered in Solon, Ohio. Through its network of authorized sales and service centers, Swagelok provides strong technical support, reliable supply, and long-term value to customers worldwide.

Role Description: The Inside Sales Associate is a full-time hybrid role based in Dubai, with a mix of office-based work in Jebel Ali Free Zone and some work-from-home flexibility. The Inside Sales Representative plays a critical role in supporting Swagelok’s sales initiatives by managing customer interactions, qualifying opportunities, lead generation and collaborating with cross-functional teams to deliver exceptional customer experience. This role is responsible for handling a designated customer segment, following up on quotes, and qualifying RFQs. The Inside Sales Representative acts as the central hub between customers, outside sales, marketing, and technical team, ensuring timely and accurate support throughout the sales cycle.

Responsibilities:

Customer Interaction & Support:

• Serve as the primary point of contact for an assigned customer demographic, providing responsive and proactive support.

• Perform follow-up on expiring quotations and proactive communication with inactive accounts

• Follow up on large customer quotes and open RFQs to ensure timely responses and progress toward closure.

• Qualify incoming RFQs to determine commercial fit, technical feasibility, and sales potential.

• Assist customers with part-number selection, clarifying technical specifications and matching needs with Swagelok’s product offering

Collaboration & Communication:

• Work closely with outside sales representatives to align customer strategies, account needs, and project status.

• Collaborate with Marketing team to qualify new website registrants, abandon cart follow-up, and perform customer outreach to communicate product/service value proposition

• Share customer insights, market feedback, and potential opportunities with internal stakeholders to support broader sales initiatives.

• Leverage cross-functional resources (e.g., operations, customer service, supply chain) to fulfill customer requests and support project timelines.

• Provide sales leads and contacts to outside sales teams when required.

Sales Pipeline Management:

• Be a “super user”, enter, update, maintain and track sales activities and opportunities, customer records, and activity logs within SAP and CRM systems.

• Monitor open opportunities and pipelines, identifying areas for upselling, cross-selling, or targeted follow-up.

• Prioritize and manage daily tasks to support team goals and improve responsiveness to customers.

• Track and report on sales and marketing activities and progress toward KPIs.

Job Requirements/ Skills / Qualifications:

• Bachelor’s Degree or equivalent experience in Sales, Business, or Engineering

• 2+ years in inside sales, technical sales support, or sales operations, ideally in industrial or fluid systems.

• Excellent communication, coordination, and organizational skills.

• Proven ability to use Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

• Strongly preferred: experience using CRM and ERP tools such as SAP.

• Proactive, problem-solving mindset with strong attention to detail.

• Commitment to teamwork, continuous improvement, and customer focus

• As a key contributor to our sales and marketing team, you will be expected to thrive in an international, dynamic, fast-paced sales environment, adding value to our mission to expand and succeed

Working Conditions:

• Work Schedule: This is a full-time position, typically working 40 hours per week 8 hours a day Monday through Friday. Company work hours are flexible, and associates may arrive anytime between 7AM and 9AM and leave between 4PM and 6PM. Occasional evening and weekend work may be required as job duties demand. After the successful completion of the initial 90-day period or once the associate demonstrates the ability to work independently, there is flexibility to work remotely one day per week.

• Work Environment: This position operates in a professional office environment. Primary work is performed in an indoor office setting with regular visits to warehouse and operations areas.

• Work Authorization: Candidates must be legally authorized to work in the United Arab Emirates.

• Physical Requirements: This position is primarily sedentary and involves extensive use of computers. The associate must be able to sit for extended periods of time, focus on a computer screen, and perform repetitive tasks such as typing and data entry. Occasional walking, standing, or lifting of office materials (up to 10 lbs.) may be required

• Travel Requirements: Occasional travel to other company office’s location if required, depending on business needs.