Inside Sales & Customer Support Specialist

A𝗯𝗼𝘂𝘁 𝗢𝘄𝗲𝗻𝘀 & 𝗠𝗶𝗻𝗼𝗿

Owens & Minor is a global healthcare solutions company with integrated technologies, products, and services aligned to deliver significant and sustained value for healthcare providers and manufacturers across the continuum of care. A FORTUNE 500 company, Owens & Minor has annualized revenues exceeding $10 billion, including contributions from Halyard Health S&IP.

O&M Halyard is focused on advancing health and healthcare by delivering clinically superior infection prevention and surgical solutions. Our solutions keep pace with a complex and changing healthcare industry, protecting staff, surgical teams, and ultimately supporting better patient outcomes.

𝗧𝗵𝗲 𝗥𝗼𝗹𝗲

As our Inside Sales & Customer Support Specialist, you will support our Australian sales organisation across inside sales, customer support and project coordination.

You will manage designated customer accounts, support revenue retention and growth, and coordinate key sales activities including priority projects, backorders, supply disruptions and product samples. Working cross functionally, you will help deliver a positive customer experience while supporting strong commercial outcomes.

Note: This is a full time, 12 month fixed term contract based in Sydney, with a hybrid working arrangement.

Eligibility: Applicants 𝗺𝘂𝘀𝘁 be:

• Based in Sydney, Australia

• Legally authorised to work in Australia without visa sponsorship

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

Inside Sales & Account Management

• Manage designated customer accounts through an inside sales model, maintaining strong relationships through phone, email and virtual engagement
• Maintain and grow contracted and non contracted revenue by monitoring customer activity, identifying retention risks and uncovering cross sell and upsell opportunities
• Coordinate customer reviews, quotations, pricing requests, proposals and follow up activities while maintaining accurate customer and opportunity records in Salesforce

Sales Support & Project Coordination

• Provide structured sales support across Acute and Non Acute sales teams, coordinating customer follow up, reporting and commercial administration
• Plan, coordinate and track priority sales projects, including milestones, actions, risks, dependencies and stakeholder updates
• Support customer and product transition initiatives, sales strategies and other time bound commercial projects

Backorders & Customer Communication

• Act as a central sales coordination point for backorders and supply disruptions, working closely with Supply Chain and logistics partners
• Monitor customer, revenue and contract impacts and coordinate timely customer communications, alternative products, substitutions and mitigation actions
• Identify and escalate significant customer, contractual or commercial risks while maintaining clear visibility of affected customers and recovery actions

Samples & Product Coordination

• Coordinate sample and free of charge product requests, approvals, fulfilment and customer receipt
• Track product evaluations, trials, conversions and related demand drivers, ensuring appropriate follow up with Sales, Product Management and Supply teams

Cross Functional Collaboration & Continuous Improvement

• Work closely across Sales, Product Management, Supply Chain, Finance, Customer Service and logistics partners to resolve customer and operational issues
• Use customer insights, Power BI reporting and business data to identify risks, opportunities and areas for improvement
• Support continuous improvement initiatives that strengthen customer experience, operational visibility and sales effectiveness

𝗪𝗵𝗮𝘁 𝗪𝗲’𝗿𝗲 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗙𝗼𝗿

• Experience in inside sales, sales support, customer support, customer service, sales operations, account coordination or project coordination
• Demonstrated experience managing customer relationships and supporting revenue retention and growth across a portfolio of accounts
• Strong organisational and project coordination skills with the ability to manage multiple priorities, milestones and stakeholders
• Experience using Power BI for customer, sales or operational reporting and analysis
• Experience with SAP and CRM systems, preferably Salesforce
• Strong data analysis and reporting capability with the ability to translate information into clear actions and commercial insights
• Strong written and verbal communication skills with confidence communicating directly with customers
• Healthcare, medical device or consumables industry experience is highly regarded
• Experience with customer or product transitions, sales projects, inventory, supply planning or backorder management is an advantage
• Experience working with 3PL or 4PL providers and supply chain partners is an advantage

Why Join Us?

• Supportive and inclusive company culture
• Birthday leave to celebrate your day
• 3 wellness leave days annually to recharge and focus on your well-being