Inside Sales Manager

Inside Sales Manager

Ballantyne, NC (Charlotte Area)
Hybrid Work Schedule
Eligible for Variable Compensation Bonus Plan

Lead a High-Performing Sales Team. Drive Growth. Transform Agency Engagement.

At Utica National, we're evolving how we connect with agency partners and grow our business. We're seeking an experienced Inside Sales Manager to lead our commercial insurance inside sales organization and help shape the future of our virtual sales strategy.

This role blends leadership, sales execution, analytics, and strategic planning. You'll lead a team of inside sales professionals focused on driving premium growth, strengthening agency engagement, improving retention, and delivering profitable results. Working closely with field sales, underwriting, marketing, and operations leaders, you'll play a critical role in expanding market opportunities and creating a best-in-class agency experience.

If you're a sales leader who thrives on coaching talent, leveraging data, and driving measurable business outcomes, we'd love to hear from you.

What You'll Do

Drive Sales Performance and Growth

• Lead the achievement of sales goals related to new business growth, written premium, policy expansion, retention, and profitability.
• Develop and execute sales strategies that drive consistent production and agency engagement.
• Establish clear performance expectations, activity goals, and success metrics for the team.
• Monitor pipeline health, forecasting, and business results to ensure execution against growth objectives.
• Leverage performance data and analytics to identify opportunities and drive continuous improvement.

Lead and Develop High-Performing Talent

• Recruit, coach, and develop a team of inside sales professionals.
• Foster a culture centered on accountability, collaboration, performance, and continuous development.
• Provide ongoing coaching, feedback, and performance management to maximize individual and team success.
• Support career development and skill enhancement across the organization.

Strengthen Agency Relationships

• Develop agency engagement strategies that deepen relationships and increase production opportunities.
• Oversee agency segmentation, assignment, and territory management practices to maximize effectiveness.
• Partner with agencies to understand business needs and provide value-added support.
• Align agency growth strategies with business priorities and targeted market opportunities.

Leverage Data, Technology, and CRM Excellence

• Utilize CRM, Talkdesk, and related sales technologies to drive performance and visibility.
• Monitor activity, pipeline progression, campaign effectiveness, and agency results through analytics and reporting.
• Identify trends, opportunities, and process improvements through data-driven decision making.
• Drive adoption of tools, workflows, and best practices that improve efficiency and sales effectiveness.
• Analyze campaign performance and recommend adjustments to improve outcomes.

Partner Across the Business

• Collaborate closely with field sales leaders, underwriting teams, and marketing partners.
• Align sales efforts with underwriting appetite, business strategy, and growth objectives.
• Support targeted marketing initiatives and integrated agency campaigns.
• Help ensure a consistent and seamless experience for agency partners.

Champion Process Improvement and Innovation

• Identify opportunities to improve workflows, increase efficiency, and enhance the agency experience.
• Support the continued evolution of Utica National's virtual sales model.
• Recommend and implement innovative tools, technologies, and best practices that improve performance and scalability.
• Ensure sales processes are consistently executed and aligned with company standards.

Deliver Market Intelligence

• Monitor industry trends, competitive activity, and marketplace developments.
• Share insights that help shape sales strategy, agency engagement, and market positioning.
• Adapt priorities and sales approaches to capitalize on emerging opportunities.

What Makes You Successful

We're looking for a commercial insurance sales leader who combines strong people leadership with business acumen and a passion for driving results.

You may be a great fit if you have:

• 4+ years of commercial insurance sales leadership experience.
• Experience leading inside sales, agency development, business development, or distribution teams.
• Strong understanding of commercial insurance products, agency operations, and distribution strategies.
• Proven success using sales metrics, analytics, and CRM tools to drive performance.
• Experience building and coaching high-performing teams.
• Strong communication, leadership, and relationship-building skills.
• A Bachelor's degree preferred or equivalent combination of education and experience.
• The ability to balance strategic thinking with day-to-day execution.

Why Utica National?

For more than 100 years, Utica National has built trusted relationships with agencies and customers by delivering expertise, service, and long-term stability. As we continue to invest in our Charlotte operation and modernize our distribution strategy, we're looking for leaders who want to help shape the future.

When you join our team, you'll find:

• A collaborative and supportive culture
• A growing and innovative sales organization
• Opportunities to influence strategy and drive meaningful business results
• Professional development and leadership growth opportunities
• Competitive compensation and comprehensive benefits
• Performance-based incentive opportunities

Compensation

Inside Sales Manager
$106,000 - $145,000

This position is eligible for participation in the Company's Variable Compensation Bonus Plan.

Final compensation is determined based on experience, geographic location, education, professional certifications, scope of responsibilities, and overall qualifications.