Inside Sales Manager

Job Description

This role leads a high-performing inside sales organization focused on driving both direct and assisted e-commerce revenue while elevating customer experience. You will oversee consultative, project-based sales motions, optimize profitability on customer supportdriven sales, and operationalize programs that connect digital orders with installation and landscape design services. The position requires a strategic, data-driven leader who is comfortable managing a tiered team, partnering with analytics and technology stakeholders, and continuously refining sales processes through testing and optimization.

Responsibilities

Own and drive performance across two primary revenue dimensions: Direct Revenue from agent-placed orders and Assisted/Influenced Revenue from downstream self-service purchases occurring within a seven-day window after consultative interactions.
Expand EBITDA margins on customer supportdriven sales by coaching the team to maximize average order value through bulk sales, strategic cross-selling of soil, fertilizer, companion accessories, and value-added services, targeting margins of 1617% compared to the e-commerce baseline.
Operationalize trigger-based routing to ensure human experts proactively take over complex moments, including high-value carts, multi-SKU landscaping projects, and high-intent browse abandonment scenarios.
Design, scale, and monitor targeted outbound campaigns via SMS and phone that focus on high average-order-value cart abandoners, first-time large-order buyers, and high-propensity customer segments.
Refine and oversee proactive Save the Sale playbooks that turn logistics delays or stockouts into solutions-oriented recovery opportunities, preserving margin and customer lifetime value.
Provide direct coaching, mentorship, and performance management to the CX Sales Team Lead to build and strengthen a robust supervisory layer.
Standardize daily and weekly operating rhythms, including morning stand-ups, scripted sales coaching guides, and performance-based incentive (spiff) programs.
Partner with external consultants and internal quality assurance teams to design and execute A/B testing on representative scripts, objection-handling techniques, and follow-up cadences.

Qualifications

5+ years of inside sales management, e-commerce sales leadership, or consultative retail sales operations experience.
23 years of sales leadership experience with responsibility for team performance and outcomes.
5 total years of B2B sales experience, with a strong focus on consultative, relationship-based selling.
Proven experience managing a tiered team, including managing supervisors or team leads.
Hands-on project management experience with a track record of testing, integrating, and launching third-party partnerships or field-service operations.
Deep comfort utilizing advanced business intelligence and customer relationship management reporting tools to monitor pipelines, track multi-touch attribution, and execute A/B testing.
Expert-level knowledge of consultative, relationship-focused sales techniques, including objection-handling and trigger-based outbound sequencing in a direct-to-consumer or B2B2C environment.
Ability to balance tactical daily floor management with long-term strategic roadmapping, resource planning, and third-party vendor management.
Demonstrated ability to lead a team in an e-commerce sales environment.
Strong background in sales management, inside sales, customer service, and sales support.

Work Environment

This position operates in a fully remote environment within the United States, with the role tied to a primary worksite city in South Carolina. The standard schedule is Monday through Friday, from 9:00 a.m. to 5:00 p.m. Eastern Time, supporting a structured, predictable workday. The work relies heavily on digital collaboration tools, CRM systems, and advanced business intelligence platforms to monitor sales performance and customer interactions. The environment emphasizes virtual team leadership, regular stand-ups, and coordinated communication rhythms across a distributed team. Certain states are not eligible for this role based on internal operational considerations. The overall setting is professional, metrics-driven, and focused on delivering an exceptional customer experience in an e-commerce context.

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $44.00 - $48.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Application Deadline

This position is anticipated to close on Oct 29, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Inside Sales Manager - Fully Remote