Inside Sales Representative

Description The Inside Sales Representative is responsible for direct sales and customer service support to Automation-X’s customers in their region. In addition, this position is responsible for account development via customer interaction through cold calls, phone, email, social media, and customer-facing visits. Working with customers in all areas of their operations from both field and corporate office to deliver Automation-X’s products and solutions, ensuring sales goals are achieved. Essential Job Duties and Responsibilities Entry of Quotes, Opportunities, and Customer Meetings in the CRM. Follow up required to generate more revenue and growth Entry of Sales Orders, ensuring the customer is always updated with the status of the order Daily reporting to maintain and enhance customer satisfaction of Automation-X Deliver and exceed sales targets by retaining and growing existing customers, discovering key contacts in different departments within a customer’s organization, and development of new sales opportunities. Maintain detailed knowledge of Automation-X’s products, applications, and solutions to provide customer support; comparisons to competitor’s products and analogous nomenclature in conjunction with marketing, Product Champions, and vendors External & Internal Customer correspondence and relationship building Collaboration with other sales, marketing and support teams KPIs to include transactional efficiency, quote close rate, 24h response times, strategic contributions, client touchpoints and proactive engagement initiation Establish and maintain pricing records ensuring ROI and GP delivery is in line with targets, Maintain win/loss records for trend identification and adjustment Regular training and knowledge application Expense Reporting and other duties as assigned Requirements Education and Experience Requirements Minimum of High School Diploma Required Preferred Skills and Abilities Critical Thinking and Analytical Skills Data driven decision making Work with internal departments to ensure customer engagement and customer satisfaction Ability to know when to make decisions and when to raise concerns or ask for help while providing feedback and potential solutions Ability to represent Automation-X with professionalism and build strong relationships Takes pride in exceeding customer needs and Automation-X goals & KPI’s Excellent customer relations skills to work proactively with our customers and other team members through leadership, accountability and respect Consistent, clear, purposeful verbal and written communication skills Strong computer skills including MS Word, Excel, Outlook and CRM systems Oil & Gas Automation experience preferred Understands customer requirements, their budget, and how to close business deals? Strong attention to detail to ensure we are providing customers with the correct automation solutions Good understanding of power, communication, and measurement. Control and electrical aspects of wellhead products a plus; accepts and implements product and/or training opportunities when offered Working Conditions and Physical Demands This job operates in a professional office environment. Can be hybrid between warehouse office and remote office/home office. Business Casual Attire may be required at times Travel Required Occasional travel may be required.