Inside Sales Representative

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! We are seeking a dynamic and customer-focused Inside Sales Representative to manage and grow a diverse portfolio of HVAC-R customers across a broad European market. This is a client-facing, high-volume sales role conducted primarily through digital channels (phone, video, email), offering a modern alternative to traditional field sales. The role can be based in Belluno (covering Europe), with flexibility for remote work. Key Responsibilities of the Role Build and maintain strong relationships with HVAC-R customers via remote channels (video, phone, email) Manage a high-volume, diverse portfolio of regional and international accounts, ensuring consistent engagement and follow-up Conduct regular customer check-ins to understand needs and identify growth opportunities Drive upsell and cross-sell initiatives across the full product and solutions portfolio, clearly translating technical value into customer benefits Lead pricing discussions and contract negotiations within defined frameworks Own and maintain a healthy sales pipeline within CRM systems, ensuring accurate forecasting and documentation Act as the primary point of contact for assigned accounts, coordinating internally to deliver a seamless customer experience Identify and develop “hidden champions” within customer organizations to expand business potential Monitor HVAC-R market trends, competitor activity, and customer challenges to inform sales strategy Engage with agents and support indirect sales channels where relevant Proactively identify new opportunities within existing accounts and the wider market Required Skills and Qualifications 1–3 years’ experience in sales, account management, or technical sales Proven ability to manage a broad portfolio with strong prioritization, time management, and follow-up discipline Experience working towards targets and sales quotas in a high-volume environment, with a results-driven mindset Strong communication skills, particularly in remote/digital customer engagement Customer-centric and solution-oriented approach, with the ability to build lasting relationships Experience using CRM tools and managing sales pipelines Technical curiosity and the ability to quickly understand and communicate product value Fluency in English Preferred Skills and Qualifications Experience within HVAC-R or a related technical industry Understanding of mechanical and/or electronic components Exposure to OEM customer environments Additional European language skills Demonstrated proactive “hunter” mindset, with the ability to identify and pursue new opportunities Adaptability and flexibility in a fast-evolving, international sales environment About the Location Copeland Controls is a global leader in high-quality products and services, distributed and supported across more than 70 countries by a network of skilled and knowledgeable professionals. Our Belluno (Italy) manufacturing site employs over 200 dedicated team members who provide exceptional training, hospitality, and customer service, ensuring the correct selection of controllers and efficient after-sales support. Our brand-new Innovation Center spans 1,000 sq.m and features a cutting-edge research and development laboratory. This state-of-the-art facility allows us to test control systems directly on counters, cabinets, and compressor racks under real-world environmental and operational conditions. Join our dynamic team and be part of a forward-thinking company leading innovation in the industry. If this sounds like you, please apply! We can’t wait to speak with you! Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including parental leav , vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability . We are committed to providing a workplace free of any discrimination or harassment. Work Authorization Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided. 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