Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

职位名称： Inside Sales Representative

招聘人数：1人

Base城市：成都

工作模式： Home-based；以所在Base城市为工作基地，不要求固定Office坐班。根据业务需要，保留线下出差及活动参与的可能性。

汇报线： Inside Sales Team Manager

一、岗位职责

1. 患者远程销售与服务 通过电话及数字化渠道主动触达目标患者，了解患者需求及产品使用现状，完成产品介绍、使用相关沟通、方案沟通、异议处理、持续跟进及销售转化。

2. 高客单价顾问式销售 围绕产品升级、支付方案及患者实际需求开展顾问式沟通，建立客户信任，识别客户购买需求及决策障碍，并对从客户触达到最终成交的完整销售过程负责。

3. 客户及销售机会管理 使用SFoA、CRM等系统管理患者信息、客户标签、销售机会、跟进计划及销售阶段，及时、准确地记录客户沟通及销售进展，确保业务信息完整、可追踪。

4. 电话系统及销售过程管理 使用Udesk等电话及客户服务系统开展外呼，按照团队要求完成通话记录、客户反馈、后续跟进及关键业务信息留痕，持续提升销售过程管理质量。

5. 数字化患者触达与内容协作 参与未来数字化患者运营，包括直播、公众号、小红书、患者社群、线上活动等内容或渠道的策划与执行，并与数字化、市场等相关团队协作，提升患者触达效率及销售线索转化率。

6. 业务优化与团队共创 基于患者反馈、销售数据及一线销售实践，持续优化销售话术、跟进方式、沟通内容及销售流程，并主动提出可落地的业务改进建议，与团队共同推动业务发展。

二、岗位要求

1. 具备真实的远程销售及成交能力 具备实际的电话销售、远程销售或线上销售经验，能够独立完成从前期接触、需求挖掘、产品沟通、持续跟进到最终成交的完整销售过程。 我们更看重真正的销售成交能力，而不仅仅是负责拨打电话、客户筛选、线索资格确认或预约转交。

2. 沟通与表达能力 表达清晰、有逻辑，善于倾听、提问及需求挖掘。 能够理解客户真正的需求，并能够将相对复杂的产品信息和产品价值转化为简单、清晰、可信、易理解的表达。

3. 异议处理与成交能力 能够面对价格、犹豫、延迟决策、家属意见、产品比较等常见问题，识别客户真实的决策障碍，并通过有效沟通推动客户采取下一步行动，最终完成成交。

4. 抗压能力与韧性 能够在明确的销售目标、较高的客户拒绝率及持续跟进压力下保持稳定的执行力，对销售结果负责，并具备较强的韧性和结果导向。

5. 学习能力 能够快速理解相对复杂的产品知识、患者需求、相关基础知识、支付方案及公司相关要求，并能够将所学知识快速应用到实际客户沟通中。

6. 自我管理与责任意识 Home-based工作模式下，需要具备较强的时间管理、自驱力、执行纪律和结果意识，能够在较少现场监督的情况下保持稳定的工作效率及销售产出。

7. 数据及客户管理能力 有使用CRM、客户管理或销售机会管理工具的经验，重视客户信息记录、持续跟进、销售进展及数据质量，能够按照团队要求及时完成业务信息留痕。

8. 数字化意识 对直播、社交媒体、线上内容、客户社群及数字化客户运营等新型客户触达方式有一定理解或兴趣，愿意持续学习并将数字化能力应用于未来的客户经营和销售工作。

9. 团队协作及客户导向 具备良好的团队协作意识，能够与销售、市场、运营、客服等相关团队进行有效协作。 在追求销售结果的同时，重视患者/客户体验，并能够遵守公司相关政策及行业合规要求，准确、客观地进行产品信息沟通。

三、我们希望你

• 本科及以上学历；

• 具备医疗器械、医疗健康行业的电话销售、远程销售或线上销售经验，并有明确的销售目标及业绩结果；

• 非医疗行业背景也可以，但需要具备高客单价、较长决策周期或顾问式电话/远程销售经验；

• 有通过电话或线上方式主动触达、经营和转化客户的经验；

• 实际承担过电话/远程销售工作，并有明确的成交结果或销售目标；

• 能够清晰说明自己过去的销售过程、个人销售目标及实际达成情况；

• 有持续跟进、异议处理及独立成交的具体案例；

• 沟通表达清晰，学习能力强，能够承受一定销售压力，并具备较强的结果导向；

• 能够适应Home-based工作模式，具备较强的自我管理和执行能力；

• 愿意高频使用CRM及电话系统，并保持完整、准确的业务数据记录。

四、加分项

• 医疗器械、医疗健康、患者服务相关行业经验；

• 高客单价产品销售经验；

• 较长决策周期或顾问式销售经验；

• 线上销售、直播销售、直播运营或线上活动经验；

• 公众号、小红书等社交媒体内容策划或运营经验；

• 客户社群、私域、用户运营经验； • 有线上客户线索获取及销售转化经验；

• 有将线上内容或数字化触点直接转化为销售线索或最终成交的成功案例。

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Who We Are

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

What We Do

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

How We Are Different

These commitments set our team apart from the rest:

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

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