Inside Sales Representative, Ontario Region

Inside Sales Representative, Ontario

Esri Canada has an exceptional opportunity for a full-time Inside Sales Representative to join our Inside Sales department.

Reporting to the Manager of Inside Sales, the Inside Sales Representative supports sales activities by managing assigned accounts, responding to customer inquiries, and qualifying and progressing sales opportunities. This role engages customers through proactive outreach and inbound interactions, promotes Esri Canada products and services, and collaborates with sales, marketing, and customer care teams to support revenue growth and positive customer relationships.

This role will be based remotely in Ontario, Canada.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of an Inside Sales Representative at Esri Canada:

• Respond to inbound inquiries related to products, services, training, and licensing, directing requests to appropriate internal teams as required.
• Qualify inbound and outbound sales leads and either progress opportunities or transition them to the appropriate sales role.
• Proactively engage assigned accounts to understand customer needs, identify opportunities, and provide timely follow‑up and post‑sale support.
• Conduct initial discovery conversations following marketing events, campaigns, webinars, or conferences.
• Promote, quote, and sell Esri Canada products, services, training, and approved third‑party offerings within defined authority levels.
• Support targeted sales and marketing campaigns in collaboration with sales and marketing teams.
• Maintain accurate and up‑to‑date records of customer interactions, opportunities, and activities in the corporate CRM system.
• Coordinate pre‑order and administrative sales activities, including required customer documentation.

What you bring to the team:

• Minimum 1 year of relevant sales, customer engagement, or consulting experience.
• Relevant internship or co‑op experience in a sales, customer engagement, or consulting environment may be considered toward meeting the minimum experience requirement.
• Post‑secondary degree or diploma in geography, GIS, business, commerce, or related field.
• An equivalent combination of education and relevant experience may be considered.
• Demonstrated customer‑focused approach with the ability to build rapport and maintain positive working relationships.
• Proven ability to communicate clearly and professionally with customers using phone, email, and virtual channels.
• Ability to learn and apply product, service, and process knowledge in a structured sales environment.
• Strong organizational skills with attention to detail when managing customer information and CRM records.
• Ability to work effectively both independently and as part of a collaborative team.
• Comfort using standard business software and customer relationship management tools.
• Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions

Bonus points for this position:

• Bilingual proficiency (English / French) is considered an asset.

Compensation & Benefits:

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $61,000 to $75,400 annually (and additional commission/incentive), determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

• Work from Home or hybrid work

• • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
  • 3 weeks of paid annual vacation, increasing with years of service
  • 50 hours of Paid-Time Off (PTO) for personal needs
  • 32 hours of Summer Days
  • Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company perks including discounts on gym memberships, technology purchases and more.
• Company-sponsored events and social activities
• Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.