Inside Sales Representative – SSD Aftermarket

Job Description

Agilent is looking for a motivated Inside Sales Representative to join our Service & Support Division (SSD) team. In this role, you will sell Agilent's service solutions to customers through phone, email, and other digital channels.
You will focus on both growing service sales and managing service contract renewals within your assigned territory. Working closely with Account Managers, Field Service teams, and Contract Administration, you will help customers maintain their instruments while driving business growth.

Key Responsibilities

Service Sales

• Sell Agilent's CrossLab service offerings to new and existing customers.
• Identify, qualify, and develop sales opportunities.
• Manage your sales pipeline and provide accurate forecasts.
• Identify upsell and cross-sell opportunities.
• Convert time-and-material customers into service contract customers.
• Partner with internal teams to grow territory revenue.

Contract Renewals

• Own the full service contract renewal process.
• Manage upcoming renewals and engage customers before contracts expire.
• Prepare and update renewal quotes.
• Help retain customers and minimize contract cancellations.
• Identify opportunities to expand service coverage during the renewal process.
• Negotiate renewals while maintaining pricing guidelines.
• Track and report renewal performance and sales opportunities.

Qualifications

Minimum Requirements

• Bachelor's degree or equivalent experience.
• 2+ years of inside sales or related sales experience.
• Experience with service contracts, renewals, or aftermarket sales is preferred.
• Strong communication, customer service, and negotiation skills.
• Experience using CRM tools such as Salesforce.
• Proven ability to meet or exceed sales goals.

What Success Looks Like

• Achieving sales and renewal targets.
• Growing service contract revenue.
• Maintaining high customer retention rates.
• Building strong customer relationships.
• Managing an accurate sales pipeline and forecast.
• Delivering a positive customer experience.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 15, 2026 or until the job is no longer posted. It is sales incentive eligible.

The full-time equivalent pay range for this position is $29.35 - $48.92/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Sales

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About Agilent

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.

Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.