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About All Points Broadband
All Points Broadband is a fast-growing fiber internet provider on a mission to close the digital divide. We build and operate fiber networks that bring reliable, high-speed internet to underserved communities across Virginia and beyond, giving residents and businesses the connectivity they need to thrive.
We're a close-knit, fast-moving team headquartered in Richmond, VA. Everyone here has real ownership over their work and a direct hand in our growth. If you want a job where you can learn fast, take on real responsibility, and see the impact of your work in the communities we serve, you'll fit right in here.
The Role
Do you like talking to people and helping them make a good decision? As an Inside Sales Specialist at All Points Broadband, you'll be the first voice customers hear when they're ready to bring fiber internet home.
You'll take inbound calls, learn what each caller needs, and recommend the right plan. Some customers sign up on the first call. Others need time and a follow-up, and closing those is where good reps separate themselves. You'll get real training, a team behind you, and a product worth selling. Commission is uncapped, so the better you get, the more you earn.
What You'll Do
Help customers find the right fit
- Answer inbound calls and chats from people interested in our service.
- Ask questions to learn about what each customer needs, then recommend the plan that fits.
- Explain our plans, pricing, and availability in plain terms, so customers know exactly what they are getting.
Close the sale and follow through
- Handle objects with confidence, close the sale when the customer is ready, and follow up with those who need more time.
- Use our sales process and call scripts as your guide, from the first hello to sign-up.
- Log every call and sale accurately in our billing system, so nothing slips through the cracks.
- Work with our customer care and field sales teams so every new customer gets a smooth handoff.
Keep getting better
- Join regular coaching sessions and call reviews with your team and put the feedback to work.
- Stay current on our fiber services and how they compare to other internet providers.
Required Skills and Experience
- A high school diploma or equivalent.
- 1+ years in sales, a call center, or another customer-facing role. Preferred, not required.
- Experience handling objections and closing sales over the phone preferred.
- Experience working with or serving customers in rural communities preferred.
- A friendly, confident phone voice and the ability to build rapport quickly.
- Solid typing and grammar skills.
- Interest in sales and the drive to learn a full sales conversion, from first question to close. We'll train you.
- Comfort with computers and call center software, or the ability to pick them up quickly.
- Strong organization and follow-through on what you promise customers.