Inside Sales Support Associate

Job Description: We are Omnissa ! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences . We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values— Act in Alignment, Build Trust, Drive Efficiency, and Maximize Customer Value — we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. What is the opportunity?: As a n Inside Sales Associate (ISA) you will be responsible for assisting and supporting account team members in selling the company's products and services. A typical day involves speaking with Account Executives, Solution Engineers, Partner Sales Reps to discuss customer accounts that are considering purchasing, or already own, Omnissa solutions. ISA’s are chartered to help the account teams in progressing sales cycles, quoting, and placing orders. ISA’s will be responsible for delivering a positive customer experience via the Omnissa sales model while improving revenue and margin generation in support of the sales team This role includes people who love to win, have strong business ethics and phenomenal communication skills. Working as part of a team that includes multiple business units is very important , as well as the ability to navigate a complex sales cycle with many of Omnissa’s largest accounts. Here is a breakdown : Become a Subject Matter Expert with Internal Systems & Processes Build strong, effective relationships with cross-functional teams, including optimising sales productivity through assisting with operational & administrative sales duties, including: Pricing and Proposal Creation Assisting account teams in tracking customer contract data Discounting and SKU Guidance Order Processing Order Fulfillment Collaboration, Partner & Disti Guidance, RMA’s Assist Sales Team with Deal Modeling – SKU selection and pricing guidance Provide Guidance for Creation of Renewal Proposals Collaboration with Internal Teams, including Deal Management Team (DMT, Quoting Operations, Install Base Team (IB), Order Fulfillment, etc. Assist Customers with Global Support Escalations Join Regional Leader Team Meetings & Forecasting Calls Support transactional sales cycles in partnership with aligned Account Executives (AE), Solution Engineers (SE), and Regional Directors (RD), along with members of the wider extended team What will you bring to Omnissa ? 1–2 years of experience in a sales support, operations, or inside sales role (tech industry preferred) Strong organizational skills and attention to detai l Excellent communication and interpersonal skills, with the ability to build strong working relationships across functions. A collaborative, solutions-focused mindset with a commitment to delivering results Experience working with CRM and quoting tools (Salesforce, CPQ, etc.) is a plus Ability to prioritize and manage multiple tasks in a fast-paced environment Additional European language strongly preferred (French, German Italian, Spanish) Location: Cork, Ireland Location Type: HYBRID (3 days in office) Omnissa is an Equal Employ ment Opportunity company and Prohibits Discrimination and Harassment of Any Kind: Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.