Inside Sales & Support Representative (Remote)

TalentPop is looking for results-driven professionals to join our team as an Inside Sales & Support Representative. This role combines exceptional customer support with consultative selling, helping customers find the right solutions while driving revenue through upselling, cross-selling, product recommendations, and retention initiatives.

If you're motivated by achieving sales goals, delivering outstanding customer experiences, and thriving in a fast-paced remote environment, we'd love to hear from you.

Application Instructions

To help our Recruitment Team correctly identify your application, please complete the following steps during the application process:

• Select "Brand Concierge" as your desired position.
• Enter BCS when prompted for the application code.
  
  

Please note: Applications submitted without selecting "Brand Concierge" and entering the correct application code may not be processed for this opportunity.

Key Responsibilities

• Customer Support: Deliver exceptional customer service through phone, email, live chat, and SMS while providing accurate product information and resolving customer inquiries.
• Sales Opportunities: Identify opportunities to increase revenue through consultative selling, upselling, cross-selling, product recommendations, and promotional offers.
• Retention & Recovery: Support subscription recovery, abandoned cart campaigns, and customer win-back initiatives to improve retention and maximize revenue.
• Post-Purchase Experience: Manage order-related concerns, returns, exchanges, and follow-up communications while encouraging repeat purchases and long-term customer loyalty.
• Continuous Improvement: Collaborate with internal teams by sharing customer insights and feedback that improve products, processes, and the overall customer experience.
  
  

What We're Looking For

• Experience: At least 1 year of experience in customer support, inside sales, or a sales-focused customer service role.
• Sales Mindset: Comfortable identifying sales opportunities while delivering an exceptional customer experience.
• Communication Skills: Strong verbal and written communication skills with the ability to build rapport and confidently recommend solutions.
• Technical Skills: Experience using CRM platforms, help desk software, Shopify, or other e-commerce tools is an advantage.
• Self-Motivated: Goal-oriented, proactive, adaptable, and able to thrive in a fast-paced remote work environment.
  
  

Technical Requirements

• A dedicated desktop or laptop with an Intel Core i5 processor, AMD equivalent, or better.
• A stable internet connection with minimum speeds of 25 Mbps download and 25 Mbps upload.
• A quiet, professional workspace suitable for customer calls and virtual meetings.
  
  

Why Join TalentPop?

• Performance Rewards: Competitive base pay with commission opportunities, performance bonuses, and annual performance-based salary increases.
• Remote Flexibility: Enjoy a permanent 100% work-from-home setup.
• Health Benefits: HMO coverage or a monthly healthcare stipend, plus paid time off.
• Career Growth: Ongoing training, mentorship, and opportunities for advancement within a growing global team.
• Supportive Culture: Join a collaborative workplace that values innovation, accountability, and continuous learning.
  
  

Ready to combine exceptional customer service with sales success? Apply today and become the next Inside Sales & Support Representative at TalentPop.