Instructional Designer - Contractor

At CluePoints, we’re redefining how clinical trials are run. As the premier provider of Risk-Based Quality Management (RBQM) and Data Quality Oversight software, we harness advanced statistics, artificial intelligence, and machine learning to ensure the quality, accuracy, and integrity of clinical trial data, helping life sciences organizations bring safer, more effective treatments to patients faster. We’re proud to be an ambitious, fast-growing technology scale-up with a dynamic and diverse international team representing more than 20 nationalities. Collaboration, flexibility, and continuous learning are part of our DNA. At CluePoints, you’ll find a culture where you can grow, make an impact, and have fun along the way. Guided by our values of Care, Passion, and Smart Disruption, we’re united by a shared mission: to create smarter ways to run efficient clinical trials and deliver AI-powered insights that improve human outcomes worldwide. The Role: CluePoints is seeking an experienced Learning Experience Designer / Instructional Designer to design, develop and deploy engaging learning experiences that accelerate the productivity and effectiveness of new and existing commercial team members. The contractor will partner closely with Subject Matter Experts (SMEs) across Product, Commercial, HR and Leadership to transform complex business and technical content into practical, scalable learning. The learning portfolio will support onboarding, reboarding, product proficiency, commercial excellence and customer engagement skills. The role owns the learning design, creation and configuration: learner journey design, content development, e-learning production, role-play simulation design, Docebo administration and configuration. The intended outcomes are faster ramp time, stronger commercial competency and more consistent execution across the customer-facing organisation. The initial engagement is scoped at 5-6 weeks, with an option to extend to 8 weeks subject to delivery progress and agreed priorities. Work is remote-first. The successful contractor will demonstrate: 3+ years of learning experience orinstructional-design experience, ideally supported by a portfolio of B2B SaaS sales or commercial-enablement programs. Proven ability to extract, simplify and structure learning content from technical and business SMEs. Strong curriculum, learner-journey, storyboard,assessmentand performance-support design capability. Proficiency with at least one major authoring tool, such as Articulate Rise, Storyline, DoceboShape, iSpringor equivalent. Hands-on experience withDoceboor a comparable LMS, including course configuration, learning plans,assessmentsand reporting. Experience designing scenario-based learning, sales role plays or AI-enabled coaching simulations. Strong stakeholder and independentproject-managementskills, with the ability to manage SME reviews anddeliverymilestones in a lean team. A practical understanding of adult learning, accessibility, evaluation and iterative improvement. We are looking for someone to deliver the following work streams. The final volume and sequencing of learning assets will be agreed at kick-off against business priorities, source-content readiness and SME availability. 1. E-learning development Work with Subject Matter Experts to develop the storyboards for the learning program,coursesand modules From the storyboards, build engaging digital learning using Articulate Rise, Storyline,DoceboCreate or an agreed equivalent. Use scenario-based learning, branching conversations, case studies, knowledge checks, video,gamificationand interactive simulations where these methods improve user experience,applicationand retention. Apply adult-learning and modern instructional-design principles to create concise,accessibleand learner-centredexperiences. 2. Role-play and AI coaching development Work withSME’sto design realistic role-play exercises aligned toCluePointsICP’s, buyer personas and sales motions. Configure AI-driven coaching simulations withinDocebofor product value pitching, discovery, qualification, objection handling, valuesellingand executive conversations. Define coaching criteria, performance rubrics and actionable feedback to support learner growth. 3. LMS and learning-experience configuration Configure courses, curricula, assignments, learning plans, certificationpathwaysand learner journeys inDocebo. Implement assessments, completion criteria, progresstrackingand reporting aligned to onboarding and reboarding milestones. Maintain a seamless learner experience across digital, virtual, classroom and performance-support assets. 4. Assessment and learning measurement Develop knowledge assessments, practicalexercisesand competency evaluations. Define success measures for engagement, completion, knowledge, skillapplicationand business impact. Analyze learner data and feedback, identify trends and recommend evidence-based improvements. 5. Pilot, iteration and handover Support a pilot cohort of new hires and existing commercial team members, gatherfeedbackand incorporate agreed changes. Produce LMS administrationndmaintenance documentation, including ownership and refresh recommendations. Handover editable source files, approved assets and agreed operating guidance at contract completion. CluePoints is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all individuals regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Any personal data you share during your application will be processed in accordance with the UK GDPR and the Data Protection Act 2018 and will be used solely for recruitment purposes. By submitting your application, you consent to the processing of your data for recruitment and employment purposes.