Instructional Systems & Support Specialist

POSITION: Instructional Systems & Support Specialist LOCATION: Remote; able to work in CST and AZ time zones DEPARTMENT: Great Hearts Nova REPORTS TO: Director of Technology & Curriculum Development STATUS: Full-time, benefits eligible, year-round SALARY: $50,000–$60,000 annually, based on experience Great Hearts is not able to hire employees from the following: California, Connecticut, D.C., Hawaii, Maryland, Massachusetts, New Jersey, New York, North Dakota, Ohio, Oregon, Rhode Island, Washington, Wyoming; International. Company Description Great Hearts is a nonprofit network of public charter schools dedicated to improving education nationwide through classical preparatory K–12 academies. A Great Hearts education prepares students to be more than just proficient test takers; rather, it prepares them to become great-hearted and virtuous leaders capable of success throughout their higher education and professional careers. With a curriculum built on a character-centered, classical liberal arts tradition and a revolutionary approach to schooling, Great Hearts cultivates the hearts and minds of students through the pursuit of Truth, Goodness, and Beauty. Great Hearts Online provides a fully online classical academy experience that serves students and families seeking a rigorous, community-oriented education in a virtual environment. This is a position within Great Hearts Nova. Position Summary The Instructional Systems & Support Specialist supports the delivery of high-quality, classically aligned online instruction by building and maintaining instructional systems that support teaching and learning across Great Hearts Nova. This role creates and maintains Canvas course shells, loads and organizes curriculum content, supports scholar enrollment in approved instructional programs, and trains teachers on effective course setup and instructional workflows. The Specialist also provides first-line support for instructional technology, assisting scholars, families, teachers, and staff with access, navigation, and basic troubleshooting while escalating complex technical issues to other members of the Technology Team. Duties and Responsibilities Instructional Systems Create, copy, and maintain Canvas course shells and templates. Load and organize curriculum content and instructional resources. Configure course navigation, modules, assignments, and settings. Maintain consistency and quality across instructional platforms. Scholar Enrollment & Course Support Enroll scholars in approved instructional programs and digital learning platforms. Support course access and resolve enrollment-related issues. Coordinate with Enrollment and Academic Leadership to ensure accurate instructional access. Teacher Training & Support Create and maintain help guides and training resources. Provide first-line support for instructional technology and educational applications. Escalate advanced technical issues to the Technology Team. Collaboration & Continuous Improvement Partner with curriculum, academic, enrollment, and technology teams. Assist with instructional technology implementations and process improvements. Participate in quality assurance for instructional systems and course content. Qualifications, Competencies, and Strengths Education and Experience Bachelor's degree in education, instructional technology, educational technology, information systems, or a related field preferred. Two to five years of experience supporting instructional technology, learning management systems, educational technology, or online learning environments preferred. Experience supporting teachers in K–12 education, virtual learning, or educational technology preferred. Experience with Canvas or comparable Learning Management Systems strongly preferred. Technology Expertise Experience with or familiarity in the following areas is preferred: Canvas Learning Management System Google Workspace for Education Student Information Systems (PowerSchool or similar) Educational applications and digital curriculum platforms Zoom or other virtual learning platforms Google productivity tools Organization & Project Management Exceptional organizational skills with the ability to manage multiple projects, competing priorities, and deadlines while maintaining a high level of accuracy and attention to detail. Communication & Training Strong written and verbal communication skills with the ability to explain technical processes to educators, families, and non-technical users. Demonstrated ability to develop documentation, train users, and provide exceptional customer support. Problem Solving Ability to independently troubleshoot instructional technology issues, identify root causes, and determine when escalation is appropriate. How You Show Up Demonstrates a strong work ethic and a high level of professionalism focused on delivering results. Passionate about supporting excellent instruction through well-designed technology systems. Committed to providing outstanding service to scholars, families, faculty, and staff. Exceptional communication skills and the ability to build collaborative relationships across departments. Approaches teamwork with honesty, professionalism, flexibility, and a no-drama mindset. Consistently (100% of the time) does what they say they are going to do. Maintains a growth mindset and continuously seeks opportunities to improve systems and processes. Additional Requirements Type of Clearance Must possess or obtain a valid Arizona Department of Public Safety IVP Level Fingerprint Clearance Card and complete Texas Department of Public Safety fingerprint clearance and background check requirements. Additional state clearances may be required. Physical Functions Requires, but is not limited to, standing, sitting, repetitive hand and body movements, bending, squatting, and reaching. May occasionally be required to move or position equipment weighing up to approximately 25 pounds. #NI Employment is contingent upon successful completion of a criminal history background check and fingerprint clearance in accordance with state requirements. Travel required: May need to travel locally for training and professional development opportunities. This description reflects management’s assignment of essential functions. It does not exclude or restrict the tasks that may be assigned. Great Hearts Academies is an Equal Opportunity Employer.