Insurance Assistant

Company Description

VAS Global connects U.S.-based companies with skilled bilingual professionals from Latin America to support efficient and sustainable growth.

We build high-performing remote teams that increase productivity, improve operations, and contribute to long-term business success. VAS Global works as a strategic partner by learning each client’s processes, identifying operational needs, and providing ongoing support.

Our focus is on measurable results, strong communication, and creating global teams that operate seamlessly as one.

Role Description

VAS Global is seeking a full-time, remote Insurance Operations Assistant to support the daily operations of a U.S.-based insurance agency.

The selected candidate will assist insurance agents with policy administration, client communication, documentation, quotes, applications, renewals, and general account servicing. This role is ideal for someone who understands insurance processes, communicates professionally, and can manage multiple responsibilities with accuracy and urgency.

Responsibilities

• Assist with homeowners, auto, and other personal-lines insurance policies.
• Prepare and process insurance applications and policy documentation.
• Support quoting, policy binding, renewals, endorsements, cancellations, and account updates.
• Maintain accurate client and policy records.
• Follow up with clients regarding signatures, payments, documents, and missing information.
• Respond to customer questions and provide professional policy-related support.
• Coordinate with insurance agents, brokers, carriers, and internal team members.
• Enter and update information in agency management systems, carrier portals, and CRM platforms.
• Assist with billing, payment follow-ups, and basic reconciliation tasks.
• Prepare reports and track pending applications, renewals, and outstanding items.
• Help ensure all client requests and policy tasks are completed accurately and on time.
  

Qualifications

• Previous experience in insurance, financial services, or a related field.
• Understanding of insurance terminology, policy administration, and brokerage processes.
• Experience with homeowners or auto insurance is strongly preferred.
• Experience supporting a U.S.-based insurance agency is highly preferred.
• Strong written and verbal communication skills.
• Professional customer service and client relationship skills.
• Comfortable working with numbers, billing information, and basic reconciliation tasks.
• Experience using CRM platforms, policy management systems, carrier portals, or similar digital tools.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, deadlines, and client requests in a remote environment.
• Bilingual proficiency in English and Spanish is required.
• Post-secondary education in business, finance, insurance, or a related field is preferred but not required.
  

Position Details

• Full-time
• 100% remote
• Open to professionals located in Latin America
• Work will support U.S.-based insurance operations
• Availability during U.S. business hours may be required

This is an excellent opportunity for an insurance professional who wants to develop a long-term remote career while supporting an established U.S.-based insurance team.