Insurance Broker Support Administrator

Infinite Insurance - Insurance Broker Support Administration Officer Location: Melbourne, VIC (Cremorne) No on-site parking available. Office is conveniently located directly opposite East Richmond Train Station with excellent access to public transport. Type: Full-time, permanent, Monday – Friday, 9am – 5pm Flexibility: 3 WFH days per week, 2 days in the office Salary: $70,000 – $75,000 + super About Infinity Group & Infinite Insurance At Infinity, we help everyday Australians take control of their financial universe, from eliminating debt to building long-term wealth with confidence. Infinite Insurance has been newly created to protect the people we already serve. As the dedicated insurance arm of the Infinity Group, Infinite Insurance exists to ensure our clients’ financial strategies are properly protected - with clear advice, transparent options, and service that feels genuinely human. No product pushing. No black holes. Just the right cover, done properly. This role is a founding opportunity that will play a critical part in that mission: ensuring Infinity clients receive accurate, compliant, and seamless insurance support at every stage of their journey. The Role Reporting into the Chief Insurance Officer, the Insurance Administration Officer supports the brokerage by ensuring accurate policy processing, strong compliance, and smooth coordination across insurers, brokers, and internal teams. You’ll work closely with our Insurance Brokers and Claims Coordinator to support ~ 4,500 (and counting) existing Infinity Group clients, helping deliver a high-quality, end-to-end client experience. As part of the foundation team, you’ll also contribute to building the administrative systems, processes, and standards that will support Infinite Insurance as it scales nationally. Key Responsibilities Process new business, renewals, endorsements, and cancellations Prepare certificates of currency, renewal documentation, and policy schedules Maintain accurate records and ensure documentation meets compliance standards Assist with debtor management, invoicing, and reporting Liaise with insurers, underwriters, brokers, and internal teams to support efficient policy processing Respond to client enquiries regarding policy coverage, documentation, and administrative processes Identify opportunities to streamline workflows and improve service quality Support the broader insurance team with general administrative and operational tasks What We’re Looking For Qualifications & Experience 1–2 years’ administration experience within insurance, broking, underwriting, claims, or financial services Previous exposure to insurance-related administration, including policy documentation, renewals, endorsements, certificates of currency, or insurer correspondence Tier 2 qualification in General Insurance, or willingness to obtain Exposure to CRM systems, policy management platforms, or insurance-related databases Strong attention to detail and confidence working with compliance-focused documentation Skills & Attributes Exceptional attention to detail and accuracy Strong organisational skills with the ability to manage multiple priorities Clear, professional written and verbal communication Confident working with internal stakeholders and external insurers Customer-focused mindset aligned with Infinity’s service standards Comfortable working in a growing, evolving business Why Join Infinite Insurance? Purpose-Driven Work – Support and protect clients who already trust Infinity with their financial future Career Growth – Join a new division with opportunities to grow alongside the business Competitive Remuneration – We hire the best and reward the best Financial Empowerment – Free access to Infinity’s Rapid Repay program, financial education and wealth creation opportunities to fast track your own financial freedom First-Class Onboarding – All-expenses-paid trip to our Gold Coast HQ for our company induction If you’re someone who takes pride in getting the details right, because great administration underpins great advice - you’ll feel right at home here. Apply now or connect with Hannah Oxley – Talent Acquisition Partner (Infinity Group) for a confidential discussion. #LI-LB1