Insurance Customer Service Representative

This is a Fully Remote Job

About Our Client:

This organization operates within the insurance industry, focusing on providing auto and property insurance products primarily in California and Oregon. It addresses the challenge of delivering reliable and accessible insurance coverage to consumers, emphasizing member support and community involvement. The company has a history dating back to 1975 and is recognized for its customer service, operating as an affiliate of a major regional automobile club. It offers opportunities for employee growth and remote work across various eligible states.

About the Opportunity:

The INSURANCE CUSTOMER SERVICE REPRESENTATIVE role is designed to deliver high-quality support to members by resolving complex inquiries, maintaining compliance standards, and facilitating policy updates. This position plays a key role in member retention through effective problem-solving and communication, contributing directly to the organization’s customer service excellence and operational goals in a fast-paced contact center environment.

Responsibilities:

• Provide exceptional service by resolving member inquiries and supporting policy management.
• Retain members through professional communication and thorough documentation.
• Identify opportunities to upsell and cross-sell insurance products with a customer-centered approach.
• Manage escalated contacts courteously, collaborating internally to enhance customer experience.
• Meet and exceed individual and team performance targets in a high-volume setting.

Requirements:

• High school diploma or GED required; college degree preferred.
• Strong computer, phone, typing, grammar, and multitasking skills.
• Excellent customer service, active listening, and problem-solving abilities.
• Ability to balance efficiency and quality in a fast-paced environment.
• Commitment to confidentiality and compliance with guidelines.
• Flexibility to work extended hours, weekends, nights, and holidays.
• Team-oriented with positive communication and collaboration skills.
• Property & Casualty or Personal Lines license required or ability to obtain within 90 days.
• Spanish fluency required for bilingual queue (assessment provided).
• Previous insurance or call center experience preferred.
• Must pass background check and drug screening.
• Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.

Pay Range and Compensation Package:

• Starting pay ranges from $20.51 to $24.13 per hour.
• Additional $0.50 per hour for bilingual English/Spanish fluency (assessment provided).

Benefits & Perks:

• Health coverage including medical, dental, and vision insurance.
• 401(k) and Roth 401(k) savings plans with company match.
• Tuition assistance.
• Remote work opportunities.
• Employee appreciation and recognition programs.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.